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Verification code is not working

25 posts Member
When I typed in the right code with the right email address, it’s not working. Any idea?


  • oranges
    25 posts Member
    Even with a new code, it’s still not taking it.
  • Stuck in same loop of typing in code then telling me to look at my email and there’s nothing. Try again and nothing.
  • Having the same problem here, ever since the game updated.
  • I am having the same issue get a code fill it out and then no email. I am tried of having issues whenever it updates
  • glennsoe
    203 posts Member
    It's a world wide problem.

    EA is on the case..

    I expect a patch later...
  • dpaturalski1
    4 posts New member
    Glad I’m not the only one with this issue. I’ve had a problem since the last update ended last week. Wouldn’t load at all. Now it loads but asks me to sign in. And when I do it says check email but nothing....
  • CapnInssano
    4 posts New member
    Same hopefully this is solved soon
  • Hope they put it back to how it was before. Sometimes I hate the updates lol, like rn lol glad I’m not the only one having issues.
  • CapnInssano
    4 posts New member
    Got logged in!!!! Don’t shut your game down and check your email, send the code and check it on another device while the game stays open. Input code and it logged me in. Hope that helps!
  • oranges
    25 posts Member
    It still doesn’t work. I hope this gets fixed soon.
  • 11EEvey
    3023 posts Member
    Check out these tips from EA: https://forums.ea.com/en/the-simpsons-tapped-out/discussion/271978/email-verification-tips#latest
    Tip from Deadshot DCU: Force close out all apps, restart device. Now open up the game, log in with the code and you should be ok.
    Add your me too here: https://answers.ea.com/t5/The-Simpsons-Tapped-Out/Code-Issues-Can-t-log-into-the-game/m-p/10362308#M135023
    contact EA for help: https://help.ea.com/en/contact-us/new/?product=the-simpsons-tapped-out
    chat or phone is best during US Central time business hours M-F
    or try them on Twitter https://twitter.com/EAHelp
  • BeatrixSwan
    1 posts New member
    Unfortunately, I've tried all of the troubleshooting steps and none have worked. I got a new phone on Friday and suddenly I couldn't sign in.

    I can't use my original email address because I haven't logged into that one in years, so I couldn't get a code from that one if I wanted to. That's something I understand, things happen. But this login "loop" and making players find a workaround is ridiculous.

    I've tried using another device to get my code but neither my computer nor my tablet refreshes fast enough to obtain the code (many times the same one over and over) in order to be logged in.

    I've uninstalled and reinstalled the game multiple times. I've tried the force stop and I've tried closing the code box before trying to get the code and signing in.

    This is one of my favorite games. I'd really like to be able to play this game again. Hopefully this actually gets fixed so everyone, not just those who are lucky enough to be able get this workaround to actually work.
  • I receive the same code again and agan, four times or more, and always says the same: incorrect code. I restart my device and now it doesn't ask me for any code. Hope all of you solve your problem. Have nice week.
  • Nicknd84
    2999 posts Member
    edited May 2021
    For those who don’t see this on a thread in game discussion section from EA_lana


    You’ll see it when you scroll down
    My friend list is full

    Live life to the full

    Love you Davo Rest in paradise
  • oranges
    25 posts Member
    I receive the same code again and agan, four times or more, and always says the same: incorrect code. I restart my device and now it doesn't ask me for any code. Hope all of you solve your problem. Have nice week.
    Tried restarting my phone, and it still doesn’t work.
  • Have been seeing the same thing as well.
    Code works and I get the message to look for a follow up email with instructions but that is not arriving.
    Will wait for the patch. I am getting to the point where I might just abandon the game. I still have the major issue where the tap radius is small and my character icon does not work. This might be the last straw for me.
  • glennsoe
    203 posts Member
    Close to a week since this started soon..
  • oranges
    25 posts Member
    Even with the new update for the app, the verify code is still not working.
  • First they hold GGR hostage, now we can’t get into the game at all.
  • Lori62000
    1 posts New member
    Verification code still says incorrect so I can’t log in. Hopefully it will get fixed soon.
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