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Logon to the forum site is screwed up...advice?

roman65
92 posts Member
edited May 9
I am pretty much at the end of my rope on this issue, and EA has been pretty much NO HELP whatsover. It's regarding logging onto this forum site. I'm looking to see if anyone can advise me on this

First off, despite what it says on this message, I'm NOT roman65. My ID is nathan-elke946. When I sign onto the other forum site (https://www.ea.com/forums) or the EA Answers site (https://answers.ea.com/t5/Answer-HQ-English/ct-p/AHQ-English) I sign in with my email address and password (the same one I use in TSTO) and I'm in as nathan-elk946...no problem.

However, on THIS site (https://forums.ea.com/en/the-simpsons-tapped-out), when I sign in with my email address and password, I get logged into this account, roman65. I have tried talking to EA in chat, I've tried Answers HQ (who said to go back to chat) and NOT ONE PERSON has been able to fix this account mixup. I would think that someone accessing someone ELSE's account would have some priority, but it appears not to be so.

I'm going to try to email this roman65 to see if he can get something done on his end - I'm sure he doesn't want me accessing his account anymore than >I< do - but does anyone have any OTHER suggestions for what I can do?

Replies

  • roman65
    92 posts Member
    I concur, the above post is not me, can EA please fix this?
  • roman65
    92 posts Member
    Thanks for the email, I sent a ticket in, hopefully they can figure it out.
  • Nicknd84
    2941 posts Member
    edited May 9
    If it’s only the forum you’re having this problem try speaking to roger he’s the community manager/admin.

    https://forums.ea.com/en/the-simpsons-tapped-out/profile/discussions/EA_Roger
    That’s his profile. Hope you get this sorted.
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  • roman65
    92 posts Member
    Thanks sent him a message, I vaguely remember others having this same issue of logging into others accounts a few years back.
  • Nicknd84
    2941 posts Member
    roman65 wrote: »
    Thanks sent him a message, I vaguely remember others having this same issue of logging into others accounts a few years back.
    There was a problem many years ago were people were logging into random players towns. When you go into your game are you in your name or are you Roman? This would help them to see if it’s only here that’s affected or if it’s a game issue as well. If it’s just this forum you’re having problems and they can’t fix it. You’ll probably best of creating a new forum account but don’t hook it up to your game as you’ll lose your town, so use a different email address for your new forum account, if you don’t have another email address you can create one in minuets. When creating your new account keep your name but add different numbers so that way people will know it’s you. But wait until you hear back and if your problem gets fixed or not. Good luck buddy hope it gets fixed for you. :smile:
    My friend list is full

    Live life to the full

    Love you Davo Rest in paradise
  • 11EEvey
    2642 posts Member
    I don't think EA Roger is on the tsto team anymore. You both should contact EA_Darko over on the answers forum as he is the one that responded to this question there a month ago
    https://answers.ea.com/t5/General-Discussion/Forum-account-and-EA-account-link-to-different-things/m-p/10240006
    or contact EA for help by chat or phone, email is the worst option for help. Their Twitter help is pretty good as well. https://twitter.com/EAHelp
  • Nicknd84
    2941 posts Member
    I don't think EA Roger is on the tsto team anymore. You both should contact EA_Darko over on the answers forum as he is the one that responded to this question there a month ago
    https://answers.ea.com/t5/General-Discussion/Forum-account-and-EA-account-link-to-different-things/m-p/10240006
    or contact EA for help by chat or phone, email is the worst option for help. Their Twitter help is pretty good as well. https://twitter.com/EAHelp

    Looking at his profile he is still listed as community manager/administrator. That’s why I mentioned him and he was last active on 6 may
    My friend list is full

    Live life to the full

    Love you Davo Rest in paradise
  • roman65
    92 posts Member
    Hi...this is Nathan ("Fake" Roman :) ) This is strictly a Forum issue; my gameplay is unaffected. I've chatted with EA a couple of times, to no avail. I'll contact this Roger as well, to see what happens. Thanks for the suggestions!

    As for the EA_Darko idea...LOL, that was my original attempt to get this sorted :D:D:D But thanks for the suggestion, anyway!
  • Nicknd84
    2941 posts Member
    Hello fake Roman :sunglasses::lol:

    So you’re saying it’s forum only well why not create a new forum account using a different email address? Just use your current name but add different numbers or you can call yourself fake Roman :lol: You won’t lose much only your post count but if you were an active forum member you’ll soon get the count back up. Don’t worry about an avi you’ll get to use one right away but not an gif avi.

    I know you might like to keep your old account on here but there’s no harm in changing but make sure you tell people why you changed.

    This option might be better than trying to wait for admin to sort this out.
    Who knows if they do fix it you could if you wanted go back to your old account instead of using the new one.

    Hope you get it sorted. :+1:
    My friend list is full

    Live life to the full

    Love you Davo Rest in paradise
  • roman65
    92 posts Member
    Not a bad idea, but it asks me to sign in with my EA account; while I've no objection to creating a new Forum signon, I certainly don't want to create a whole second EA account.
  • Nicknd84
    2941 posts Member
    roman65 wrote: »
    Not a bad idea, but it asks me to sign in with my EA account; while I've no objection to creating a new Forum signon, I certainly don't want to create a whole second EA account.
    It’s ok mate it’s there for you incase you can’t get it fixed. If it does you go back to your old moniker of not you’ve still got access to the forum. It’s no big deal having a second ea account as loads of members have second third or even four towns on the go.
    My friend list is full

    Live life to the full

    Love you Davo Rest in paradise
  • NathanElke2
    1 posts New member
    Good point...and here we are! :smile:
  • Nicknd84
    2941 posts Member
    @NathanElke2 nice to see you’ve got a new account.

    Oh as you’re a new member here’s how to boost your points score to become a full member

    https://forums.ea.com/en/the-simpsons-tapped-out/discussion/239775/role-changes-member-or-new-member
    My friend list is full

    Live life to the full

    Love you Davo Rest in paradise
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