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Who Else IS Experiencing This Major Failure ? EA Please fix ASAP
When I launch the game instead of showing my user name and level, I constantly get " EA Login - if you have an EA Account, don't forget to log in.", (and off to the right is the option "Tap to play anonymously".)
Well I want to play to my current level 939 so of course I tap EA Login in which then shows a screen to punch in my Email. I do so and get the code in my e-mail, type it in the Account Management sceen that pops up, press Verify and lastly this screen: " An error occurred processing the login. Please retry. - Continue." Pressing Continue just flashes this lasts screen - goes no where, AND starting from the begining at EA login untimately fails EVERY time in the last step.
I have been playing since the inception of the game in 2015, and this sign in issue is the most frustrating I have ever encountered ! I have been contacting support for a 2 week period and no fix - from what I been told this issue is rare but thankfully as of 12.20.21. an EA tech told me it is being worked on, I just have to be checking forums to know when the fix is active. I was hoping an e-mail or tect would alert me instead.
Well I want to play to my current level 939 so of course I tap EA Login in which then shows a screen to punch in my Email. I do so and get the code in my e-mail, type it in the Account Management sceen that pops up, press Verify and lastly this screen: " An error occurred processing the login. Please retry. - Continue." Pressing Continue just flashes this lasts screen - goes no where, AND starting from the begining at EA login untimately fails EVERY time in the last step.
I have been playing since the inception of the game in 2015, and this sign in issue is the most frustrating I have ever encountered ! I have been contacting support for a 2 week period and no fix - from what I been told this issue is rare but thankfully as of 12.20.21. an EA tech told me it is being worked on, I just have to be checking forums to know when the fix is active. I was hoping an e-mail or tect would alert me instead.
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Howdy, Stranger!
Replies
First would be a space issue or maybe you are playing on IOS device.
Clean off 6-8 gbs of space and reboot device. It may download again and then be good.
If on IOS, make sure the offload apps feature is turned off, clear your cache, clear history on safari and spotify if you use them and you may need 10 gb free or 10% of your total storage free. IOS lies about how much free space you have so clear off everything you can even if you think you have enough.
Second issue, if making space did not fix everything, could need you to go to ea.com and change your password to less than 16 characters with only letters and numbers in it. I know you don't need it to login but we used to and the code is old so worth a try.
Let me know how you get on, Good luck
One possibility to check:
Confirm you're using the correct email address and try again. If you are using a gmail address, check if it has any periods added or missing. Gmail allows the use of periods to create aliases. You'll receive mail with a code correctly, but EA may reject as a login if it's not identical. Good luck.
I can’t say this is your problem, but it never hurts to double check what you type.
One thing I did not try - delete the app download it again - I am scared $hitless that I would not be back to where I left off if I do ! I guess it is time to contact Apple and get a refund on the donuts I paid for since game does not function - going on the 3rd week
First off, yelling at other players seems counter productive . This is a players forum , not EA support.
If this was a huge problem in the game there would be pages of posts here. This issue crops up, but is always device or user related.
Have you tried all the suggestions above. If they dont help do you have or can you borrow a different device to at least try logging in on. If you get in you have your answer.
The ipad crashing every time you charge it is definitely not game code, its device.
The suggestion above about password length etc has helped others, suggest you try that also.
If not you may need to talk to EA support.
Lost my donuts though, but lesser of two evils I suppose.
Each time the number remained the same in 4 separate texts.
I know you are a long time member so please dont think i am giving you the newb advice. None of those issues are game design, they are all device issues. If it was a design issue most people would be experiencing it. The redownload is a device issue, worse on ios devices. There are lots of threads here on that issue, butbit seems to persist. @4junk3000 seems to have a good handle on it.
For the issue of it not remembering you were logged in try syncing by going to friends just before you exit. It sounds like your device may not be caching the info properly and the server sees you as logged out.