EA Forums - Banner

Serious cannot connect to server issues

I can't connect either. I tried to start the app and I got a screen saying I have been logged off my Orgin account. I logged back in and then got a screen saying server is under going maintenance, I hit retry a couple of times only to get the same messege. I closed the app and manually closed it only to get the same messege. I deleted the app and reinstalled it, now it will not open at all. In between all these processes I rebooted my phone. I've already lost my game once hope I don't lose it again.


  • ThunderBaIIs-
    6 posts
    edited November 2012
    Been having the same issue. Recently got the message that they're currently doing server maintenance. I'm thinking they're implementing the update that will eliminate the option to purchase the halloween stuff.

    I just tried starting it up, launched my anonymous springfield with no option to login to origin.

    Looks like we're going to have to wait out the update. Hopefully its via itunes to fix the "earn +% more money" issues
  • emmap2208
    39 posts
    edited November 2012
    Yeah, now getting a screen saying "your other device didn't save your Springfield" but I don't have it on another device. Worried the update will wipe current game play as I have just spent over £30 on donuts today (rare treat) to get some premium characters. Better not loose that.
  • jdtreelm
    10 posts
    edited November 2012
    It is back up and running for me. In the last couple of days I've also received messages saying "your other device didn't save your Springfield." It scares me because I received these before my account was reset almost a month ago. I don't play this account on any other devices.
  • emmap2208
    39 posts
    edited November 2012
    Well I managed to get back in and log into my account, but nothing fundamental has changed with th game - ie we are still on Halloween.
  • junoraven34
    3 posts
    edited November 2012
    I haven't been able to log on since yesterday - just keep getting Cannot Connect to Server. I've checked and I'm connected to wi-fi, all my other apps work.
  • daniborreli
    24 posts
    edited November 2012
    Give me back my Springfield EA this sucks
    I worked way to long for it to be gone :evil:
  • haks1697
    2 posts
    edited November 2012
    Haven't been able to connect for over 12 hours now.. Done absolutely everything I can think of to try and make it work, including deleting the game. I'm in the same boat, got message saying something About my game on another device, hope I don't lose my Springfield. This is pretty ridiculous, I understand needing to update the game since Halloween ended a while ago but now after installing the update the game won't work at all? Grrr! Everytime I see the image of Bart standing there with the cord, I want to punch him in the mouth,


    Very dissapointed in you EA.
  • SlinkyBeads
    442 posts
    edited November 2012
    haks1697 wrote:
    Grrr! Everytime I see the image of Bart standing there with the cord, I want to punch him in the mouth,

    ^ what he said!!! :P
  • belljonez
    4 posts
    edited November 2012
    I'm able to connect for maybe five seconds and then I get that "Cannot Connect to Server" error. So I click retry and the same thing happens. This has been happening all day long. I don't see others having this problem. Why me? I've rebooted my iphone. It didn't help. :-(
  • battyguy
    1123 posts Member
    edited November 2012
    Few things... You have 60 days for apple to give you a refund

    After that u r hooped.

    Next... It may be yiur game is downloading.. Its a 128meg file so your internet or EA server could be slow.
    Have a beer give it time. :twisted:
    Is there anyone out there?
  • RavenAK99801
    9 posts
    edited November 2012
    EA sent me this, however, none it worked :cry:

    Thank you for contacting Electronic Arts about the server connection issue with The Simpsons: Tapped Out on your mobile device.

    I completely understand the frustration you are experiencing with the server connection issue that is preventing you from playing your game. Please try the troubleshooting steps below to try resolve your issue. I apologize beforehand if you run across a step that you have already tried.

    - Change your connection method (3G to Wi-Fi or vice versa)

    - Power cycle your modem and router: (if applicable)
    1. Unplug your router, then your modem
    2. Leave both unplugged for about 1 min.
    3. Plug in your modem, then router

    - Log out of your Origin account and log back in.

    - Exit the game, then turn off and reset your device. Then try starting the game again.

    - Ensure you are running the most current version of the game (check to see if there is an update available for the game through iTunes).

    1. Go to app store on the device.
    2. Go to Updates.
    3. Update game if needed.
    4. Update app for game.
    5. Relaunch App/Game to see if the issue is resolved.

    - Make sure your device has the latest software:

    1. Download the latest version of iTunes from http://www.apple.com/itunes
    Note: If you already have iTunes installed, open it and select Help > Check for Updates. Then install any available updates.

    2. Connect your device to your computer with the USB cable, select your device in iTunes, and click the 'Update' button or 'Check for Update' button. Install the software update if available.

    Please review the below FAQs for further troubleshooting and advice to resolve your issue:

    The Simpsons: Tapped Out FAQ

    The Simpsons: Tapped Out Troubleshooting

    The Simpsons: Tapped Out 'Missing Springfield' Fix

    If none of the above suggestions correct your issue, or are were already steps that you have exhausted, please provide me with the information below in order for me to provide further assistance with your issue. To find this information, Go to “Settings”, Select “General”, Select “About”.

    1. Game Name: The Simpsons: Tapped Out
    2. Game Version:
    3. Description of how you encountered the error:

    4. Device details

    a. Type (iPhone/iPod Touch/iPad):
    b. Generation (2G, 3G, Touch v1, Touch v2):
    c. Firmware version (Operating System for device):
    d. Memory Capacity:

    5. Modem Firmware:
    6. If the device was rebooted before playing the game:
    7. Number of applications on the device:
    8. Amount of free space available:
    9. Distribution of allocated space: (movies, music, games, misc)

    10. Please attach screenshots and crash logs if possible:

    a. Log in to http://help.ea.com and select "MY CASES".
    b. Locate the correct case. (Case #: 05358827)
    c. click "BROWSE" and locate the file to be attached.
    d. Add a note regarding the attachment.
    e. Click "ADD NOTE".

    Could you attach the files to your case with this method?

    Although I am willing to assist you with any billing errors that occur, as an Electronic Arts employee I lack an ability to access iTunes accounts in order to grant refunds or replace items purchased from iTunes for The Simpsons: Tapped Out. If a billing issue occurs you will need to contact iTunes (Apple) directly for assistance with your iTunes account. If you speak to an Apple representative who informs you that EA must refund you, you may need to ask for a supervisor.

    Here is the website you will need to reference if iTunes support is needed: http://www.apple.com/support/

    I look forward to hearing back from you if additional assistance with the server connection issue in The Simpsons: Tapped Out is necessary.

    Thanks again for writing me and I hope you can continue to enjoy playing EA games.
  • emmap2208
    39 posts
    edited November 2012
    Just saw this from EA - apparently they are aware of the issue and working on it

  • Magosnow
    19 posts
    edited November 2012
    I also can't play anymore. My friend had the problem after the update,so i let him log in on my device.
    Well now every time i join bart pops up and I can't do anything, not even log out..
    * this ,i finally stop playing this game.
  • mattgrondin
    12 posts
    edited November 2012
    I can play ONLY MY GAME -- and that frequenly says "server not found" - I was fine until the Thanksgiving update !!!!!!!!!!!!!!!!!!!! I cannot go to any 'friends' games at all !!!!! Argh !!

    help EA !!!
  • Kavilesa
    42 posts
    edited November 2012
    The crash is because some of ur friends didnt update, but cant know who, So you have to delete all of them. Get another game ex Monopoly Hotels login with ur origin acc and delete all of ur friends. Spreed this workaround so ppl can play again.
    Post edited by Unknown User on
  • mattgrondin
    12 posts
    edited November 2012
    Sorry -- HOW do you delete friends ???
This discussion has been closed.

Howdy, Stranger!

It looks like you're new here. Sign in or register to get started.