EA's reply to crashes (no solution)

mellytan · November 12, 2012 12:25PM

At least you know the problem is not going un-noticed

mellytan · November 12, 2012 12:38PM

Deadshot_DCU wrote:

At least you know the problem is not going un-noticed

That is very true, you just brought me back to sane ground.

Just needed to get the frustration off the chest, and at the same time thought I should share it with the folks here in case people are wondering what's going on.

JimmymBean · November 12, 2012 1:31PM

mellytan wrote:

So, if anybody is wondering what EA has been up to this week while quite a number of people (like me) who can't access their Springfields AT ALL. This is what they said on their support page..

Re: Keeps crashing before it even opens
11-12-2012 08:34 AM
Hi everyone,

The studio is still investigating. The developers are reaching out to some players at the moment to get more information about the issue.

I will keep you posted!

Ursula

Now I just need to rant, after one damn f-ing week, I still can't access my Springfield. Then, f-ing EA's customer service gets my name wrong when I opened a ticket with them. And to top it off, after I've replied them with more info, I have yet to hear from them. It has been 2 f-ing days. WTH?! ARGH!!

Seriously? do they not know how to read a crash report.. DO I HAVE TO GIVE THEM ONE FOR EXAMPLE so they can see they have issues with their RealDraw....BGSocial/src/common/gameobjects/BuildInstance.cpp at line : 1726 Can't Find cell HeckHouse.rgb ....1352665844

xrobotlove · November 12, 2012 2:37PM

Thank you, I've been hunting for any kind of response from EA. at least this eases my frustrations a tiny bit. I opened a ticket too, they replied in 2 hours the first time, and I replied with all the info they asked for but its been 4 or 5 days and they haven't responded again.

jimmymbean wrote:

Seriously? do they not know how to read a crash report.. DO I HAVE TO GIVE THEM ONE FOR EXAMPLE so they can see they have issues with their RealDraw....BGSocial/src/common/gameobjects/BuildInstance.cpp at line : 1726 Can't Find cell HeckHouse.rgb ....1352665844

Actually with the ticket I opened with them they asked me to include my crash reports. You should open a ticket/case on help.ea.com and include your crash reports. There's an upload file option.

andith26 · November 12, 2012 2:57PM

I got this last saturday..

Thank you for contacting Electronic Arts.

I'm sorry to know that you are facing the crashing/freezing issue after latest update in The Simpsons: Tapped Out. I completely understand how disappointing that could be, not being able to play games.

There was a temporary issue, we have reported by a number of players experiencing the same issue. We are currently investigating why some players are facing the same issue. Our developments team is aware of this problem and is currently working on it and I hope that it will be fixed soon

You can find the same information on the the link and please stay tuned to get latest update on this issue:

https://help.ea.com/article/the-simpsons-tapped-out-current-known-issues

We're very sorry for the inconvenience this has caused and appreciate your patience while we work on a resolution.

I believe all your questions have been answered. Should you require further assistance on this issue please feel free to open a new ticket and please quote the reference number. This will help us get back to you as soon as possible to help troubleshoot further.

Regards,
Arun
Electronic Arts World Wide Customer Experience

Hope the fixed ASAP..

Deadshot_DCU · November 12, 2012 3:27PM

I wonder if they know about the Cletus/Willie/Grampa looping quests issue

Jbennett4624 · November 12, 2012 3:32PM

nothing to see here

JimmymBean · November 12, 2012 3:33PM

xrobotlove wrote:

Thank you, I've been hunting for any kind of response from EA. at least this eases my frustrations a tiny bit. I opened a ticket too, they replied in 2 hours the first time, and I replied with all the info they asked for but its been 4 or 5 days and they haven't responded again.

jimmymbean wrote:

Seriously? do they not know how to read a crash report.. DO I HAVE TO GIVE THEM ONE FOR EXAMPLE so they can see they have issues with their RealDraw....BGSocial/src/common/gameobjects/BuildInstance.cpp at line : 1726 Can't Find cell HeckHouse.rgb ....1352665844

Actually with the ticket I opened with them they asked me to include my crash reports. You should open a ticket/case on help.ea.com and include your crash reports. There's an upload file option.

nah they dont s h it, and we all know that. GUESS they need to hire some real programmers?

I do my own fixes

GrimReaper4383 · November 12, 2012 4:45PM

JimmymBean wrote:

mellytan wrote:

So, if anybody is wondering what EA has been up to this week while quite a number of people (like me) who can't access their Springfields AT ALL. This is what they said on their support page..

Re: Keeps crashing before it even opens
11-12-2012 08:34 AM
Hi everyone,

The studio is still investigating. The developers are reaching out to some players at the moment to get more information about the issue.

I will keep you posted!

Ursula

Now I just need to rant, after one damn f-ing week, I still can't access my Springfield. Then, f-ing EA's customer service gets my name wrong when I opened a ticket with them. And to top it off, after I've replied them with more info, I have yet to hear from them. It has been 2 f-ing days. WTH?! ARGH!!

Seriously? do they not know how to read a crash report.. DO I HAVE TO GIVE THEM ONE FOR EXAMPLE so they can see they have issues with their RealDraw....BGSocial/src/common/gameobjects/BuildInstance.cpp at line : 1726 Can't Find cell HeckHouse.rgb ....1352665844

this is EA your talking about.

Ffrogg · November 12, 2012 4:50PM

I was asking around today and it seems that people with a newer iphone or ipad 2 works without problems. I have the ipad 1 and I haven't been able to play since the update. So I'm thinking that the problem might be with the ipad 1. Can anyone confirm or deny this?

GrimReaper4383 · November 12, 2012 4:56PM

i have the ipad3. the game was working great. til i did the recent update.

dhort1985 · November 12, 2012 6:37PM

I have noticed just recently that the game will force close for no apparent reason. Seems to happen when I'm viewing friends' towns. Anyone else??

jptrhodes · November 12, 2012 9:43PM

Ffrogg wrote:

I was asking around today and it seems that people with a newer iphone or ipad 2 works without problems. I have the ipad 1 and I haven't been able to play since the update. So I'm thinking that the problem might be with the ipad 1. Can anyone confirm or deny this?

I have an iPhone 5 and iPad 3 and I got nada on either one since the thanksgiving update!
Although on the bright side I suppose the past few days have been like "Tapped Out" rehab! It's been a tough love program!

John

EA's reply to crashes (no solution)

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