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The Simpsons: Tapped Out Bugs and Issues Thread

Replies

  • DamnItJanet1
    23 posts
    edited August 2013
    I lost tickets. After the gift shop was finished, I did the comic book guy quest then to realized I went from 1000and something to 64. What the heck? I been visiting friends and playing constantly to try to get tickets to decorate And I loss them all cause you can't seem to make a update without crashing every time. Instead of adding new stuff, fix the problems the game already has.
  • edited August 2013
    Ever since the past couple of updates, I have not been able to log into my game. I get a message about having an invalid password, which I seem to be getting when I try to enter the special characters in my origin acct password. Any suggestions?
  • KaruKttn
    2 posts
    edited August 2013
    When I log in large portions of the graphics show up as white boxes. This makes it so that I can't see the people or my buildings. What's up here?
  • tigert2004
    8 posts
    edited August 2013
    I am on a Samsung galaxy tab 2 and when I went toy people on new missions in the simpsons tapped out game I gained access to a game that wasn't mine. This happened 3 times this morning and I was gaining access to the same game. I could collect money, send people on missions.... When I clicked the friends icon my friends showed up. It was not a friends game and I have no idea how it happened. I am wondering if someone can access my town and perhaps spend my donuts.
  • supertif1980
    1 posts
    edited August 2013
    Hi! I am having the same problem as a few other people here.... I can log on to origin but the game doesn't load and I get kicked out. I was at level 32. A few of my friends get kicked out of their game when they try to visit me. This has been happening for about a week now. I tried to uninstall and reinstall and had no luck. I made a new town and it works fine but I want my old town back. Please help!! :?
  • pds30
    7 posts
    edited August 2013
    Sorry to put this up again in yet another thread but so far no one has said anything so I thought is try this one.


    I cant get on my Springfield it keeps saying "there is a level 1 town on your device is this your Springfield?" but my level 32 town won't load up.
    Just looked on my sons Springfield and its their under some one else's name.

    The name is "gregorypaj26"

    Is there any thing that can be done to get my Springfield back please??? I have been playing for about 2 1/2 years
    Now and have a massive Springfield with quite a few of the premium items and characters.
    Also I'm still getting the notifications for my town but it still won't load it even if I open the notification it still says the same thing.

    Cheers
  • soccerdad394
    12 posts Member
    edited August 2013
    I am having a problem with Krustyland showing up in my Springfield. Just the trash and the return Springfield bus.
    Any way to help me.
    The trash keeps on appearing and I am filling up a whole plot of land I was going to build on.

    Thanks
  • gimperdaniel
    4 posts Member
    edited August 2013
    Today I decided to try my luck and purchase a golden ticket to get me some donuts. However once the google play store purchase window popped up, the game crashed. The purchase went through. I got billed for it, but no ticket when I reopened the game. I tried purchasing another ticket, but now, all I get is "Something went wrong with your purchase" in game message

    Any help would be great.
  • matthiebert897
    74 posts Member
    edited August 2013
    Hi! I am having the same problem as a few other people here.... I can log on to origin but the game doesn't load and I get kicked out. I was at level 32. A few of my friends get kicked out of their game when they try to visit me. This has been happening for about a week now. I tried to uninstall and reinstall and had no luck. I made a new town and it works fine but I want my old town back. Please help!! :?
    agreed
  • dn32213
    3 posts
    edited August 2013
    Edit: Nevermind, seems all I had to do was complain! Haha. They're working now.


    Every time I've tried sending a friend's request, it has failed, and I have tried 10 different times. It finds the user name, and when I click "Add" an error message appears.
    Post edited by Unknown User on
  • Lmm246
    1 posts
    edited August 2013
    I just had Bart finish bartending but the next part of the quest hasn't popped up yet. I read how it's supposed to be Marge that you click on next to speak but it hasn't come up yet. Any ideas on how to fix the bug? Thanks!
  • MissCaraJ
    1 posts
    edited August 2013
    I have not been able to load my game since 8/8/13. Every time I attempt to I either get the server error screen, the Krustyland Balloon Popping Game screen, or it just crashes without attempting to open. I deleted the app and reinstalled it in hopes that would resolve the issue. However, that didn't help. Please any advise or help you can offer.

    Origin ID: MissCaraJ
    Crashed: 8/8/13
    Device: Apple iPod Touch 4
    Version: iOS 5.1.1
    Level: 32
  • estrada121
    4 posts
    edited August 2013
    I cant can my game to load my game it says your device didn't save your springfeld sing in into that device before playing, I log in and when it trys loading it shows me the same thing evry time. I try delet and reinstall and it does not do the job

    user estrada121

    iphone 4s
  • 1031982
    2 posts
    edited August 2013
    I was buying golden Scrach-R's and during the restart of the game from the fifth one, the game crashed.
    Well, I was charged the 1.05 for it, but I never got it.

    I'm on Android and my Origin game name is 1031982.
  • godlessvaria
    3 posts
    edited August 2013
    Hi, I have the same problem for over 2 weeks - loads up, I log in, get the welcome back, continue, donut swirls then crash to my home screen on both iphone & ipad. Below is what EA has written to me about the problem on the 9th August advising its my account and even they can't log in: Still waiting.....not happy at all..but at least they have replied and are investigating..


    My name is Damien and I am an EA Game Specialist. I have received and reviewed your case in relation to not being able to log in and access your Springfield within The Simpsons Tapped Out.

    I was very sorry to hear of the issues you have been experiencing and know that an issue like this can be very frustrating. I can only empathize with the inconvenience and disruption that this is causing your game play.

    I have since investigated your account and unfortunately have confirmed your log in issue. I too have been unable to access your account using both an iOS device and an Android device. I have since escalated your case to our studio developers so that they can investigate why this is happening on your account and find a resolution for it.

    I will be back in contact with you as soon as I receive an update from them so I can keep you apprised of their progress. I hope that this issue will be resolved shortly and that you can get back to rebuilding Springfield and Krustyland alongside Homer and company.

    In the meantime if you have any other queries or issues please don't hesitate to contact EA Customer Support or visit help.ea.com and answers.ea.com for further information and assistance.

    Regards,
    Damien C.
    EA Customer Experience

  • ZippyUK
    17 posts
    edited August 2013
    estrada121 wrote:
    I cant can my game to load my game it says your device didn't save your springfeld sing in into that device before playing, I log in and when it trys loading it shows me the same thing evry time. I try delet and reinstall and it does not do the job

    user estrada121

    iphone 4s

    Having exactly the same problem, having to log in each time plus disconnects, and also can't connect
  • ruadh108
    9 posts New member
    edited August 2013
    estrada121 wrote:
    I cant can my game to load my game it says your device didn't save your springfeld sing in into that device before playing, I log in and when it trys loading it shows me the same thing evry time. I try delet and reinstall and it does not do the job

    user estrada121

    iphone 4s

    This happened to me twice. The first time, since I don't have any other device, I finally just went ahead and chose to play anyway after days of not being able to, and trying everything including reinstalling the game.

    My Springfield was just as I had left it. Whether you want to take the chance or not is up to you.
  • rsecret2011
    5 posts Member
    edited August 2013

    UPDATE: After the Level 33 update Cletus came back!

    My game made a loud buzzing noise and Cletus was gone!
    I double checked all the buildings.
    He is not in Springfield and he is not in Krustyland.
    I rebooted my iPad and relogged in and he is still gone.

    Please help.

    Post edited by Unknown User on
  • gctait
    2 posts
    edited August 2013
    I received the updates for Level 33 this morning. After they were done, I spent $275,000 on the Springfield Wax Museum. Later in the day I received the same updates. When that was done, the building was no longer there and neither was my money. Anyone know how I can get my building/money back?
  • egreenberg180
    1 posts
    edited August 2013
    Shortly after the level 33 update, I lost a lot of premium items and buildings (duff brewery, bowlarama, Cletus's shack, and more). Is there anything I can do to get my stuff back?? Everything is available for me to purchase again (well, except for limited items) but I don't have that many donuts accumulated anymore and am hoping I didn't loose my progression on non-premium items!!
    Thank you!!
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