Thanks for the reply. I remember this happening to me a couple of days after the Halloween update. There were lots of complaints here then but I didn't see anything today when I posted this.
Well, it got me today a few hours after I got the update. Can't connect to the server. Reset my iPad, borrowed an iPad and tried loading the game on it and nothing. I'm guessing that it has to do with the huge number of people getting the update.
Anyone else had this problem today?
Blimey! I hope you get your Springfield back soon! I tried visiting your Springfield today but I couldn't connect to your Springfield. I hope it's all good though. :?
I have problems with connection to the server after update, everything was alright, i have new homer and new brown house but when i wante to visit my friends, game crashed and since then i cant connect. Is there any problem at your side, please
A reset didn't help, nor did installing the game on a new device. The problem is on EA's end. I sent a message to their tech support. Hopefully they will get back to me with something other than an automated message.
I would suggest that everyone who is having this problem contact them.
Same here, I just get a Cannot Connect to Server error ever since I got the Cool Brown House yesterday. Doesn't work on my iPad or iPhone, on WiFi or cellular. My friend has no problem with his Springfield, but when he tries to visit my Springfield, he gets Cannot Connect to Server.
Super frustrating! I'm getting an itchy tapping finger!
I received a response from EA this morning, I didn't like that they didn't say they knew about the problem. Just telling me to do things on my end.
Here is the response:
ADVISOR: Hello Ryan,
Thank you for contacting Electronic Arts about the server connection issue with The Simpsons: Tapped Out on your mobile device.
I completely understand the frustration you are experiencing with being unable to play your game due to the server connection issue. Please try the troubleshooting steps below to try resolve your issue.
- Change your connection method (3G to Wi-Fi or vice versa)
- Power cycle your modem and router: (if applicable)
1. Unplug your router, then your modem
2. Leave both unplugged for about 1 min.
3. Plug in your modem, then router
- Ensure you are running the most current version of the game (check to see if there is an update available for the game through iTunes).
1. Go to app store on the device.
2. Go to Updates.
3. Update game if needed.
4. Update app for game.
5. Relaunch App/Game to see if the issue is resolved.
- Make sure your device has the latest software:
1. Download the latest version of iTunes from http://www.apple.com/itunes
Note: If you already have iTunes installed, open it and select Help > Check for Updates. Then install any available updates.
2. Connect your device to your computer with the USB cable, select your device in iTunes, and click the 'Update' button or 'Check for Update' button. Install the software update if available.
Please review the below FAQs for further troubleshooting and advice to resolve your issue:
If none of the above suggestions correct your issue, or are were already steps that you have exhausted, please provide me with the information below in order for me to provide further assistance with your issue. To find this information, Go to Settings, Select General, Select About.
1. Game Name: The Simpsons: Tapped Out
2. Game Version:
3. Device details
a. Type (iPhone/iPod Touch/iPad):
b. Generation (2G, 3G, Touch v1, Touch v2):
c. Firmware version (Operating System for device):
d. Memory Capacity:
4. Modem Firmware:
5. If the device was rebooted before playing the game:
6. Number of applications on the device:
7. Amount of free space available:
8. Distribution of allocated space: (movies, music, games, misc)
9. Please attach screenshots and crash logs if possible:
a. Log in to http://help.ea.com and select "MY CASES".
b. Locate the correct case. (Case #: 05258953)
c. click "BROWSE" and locate the file to be attached.
d. Add a note regarding the attachment.
e. Click "ADD NOTE".
Could you attach the files to your case with this method?
Although I am willing to assist you with any billing errors that occur, as an Electronic Arts employee I lack an ability to access iTunes accounts in order to grant refunds or replace items purchased from iTunes for The Simpsons: Tapped Out. If a billing issue occurs you will need to contact iTunes (Apple) directly for assistance with your iTunes account. If you speak to an Apple representative who informs you that EA must refund you, you may need to ask for a supervisor.
I look forward to hearing back from you if additional assistance with the server connection issue in The Simpsons: Tapped Out is necessary.
Thanks again for writing me and I hope you can continue to enjoy playing EA games.
If you have any other questions, then by all means feel free to let us know. You can also refer to our extensive Self Help Knowledge base at http://help.ea.com/uk for common technical questions.
Regards,
Satyam
Electronic Arts World Wide Customer Experience
I received a response from EA this morning, I didn't like that they didn't say they knew about the problem. Just telling me to do things on my end.
Here is the response:
ADVISOR: Hello Ryan,
Thank you for contacting Electronic Arts about the server connection issue with The Simpsons: Tapped Out on your mobile device.
I completely understand the frustration you are experiencing with being unable to play your game due to the server connection issue. Please try the troubleshooting steps below to try resolve your issue.
- Change your connection method (3G to Wi-Fi or vice versa)
- Power cycle your modem and router: (if applicable)
1. Unplug your router, then your modem
2. Leave both unplugged for about 1 min.
3. Plug in your modem, then router
- Ensure you are running the most current version of the game (check to see if there is an update available for the game through iTunes).
1. Go to app store on the device.
2. Go to Updates.
3. Update game if needed.
4. Update app for game.
5. Relaunch App/Game to see if the issue is resolved.
- Make sure your device has the latest software:
1. Download the latest version of iTunes from http://www.apple.com/itunes
Note: If you already have iTunes installed, open it and select Help > Check for Updates. Then install any available updates.
2. Connect your device to your computer with the USB cable, select your device in iTunes, and click the 'Update' button or 'Check for Update' button. Install the software update if available.
Please review the below FAQs for further troubleshooting and advice to resolve your issue:
If none of the above suggestions correct your issue, or are were already steps that you have exhausted, please provide me with the information below in order for me to provide further assistance with your issue. To find this information, Go to Settings, Select General, Select About.
1. Game Name: The Simpsons: Tapped Out
2. Game Version:
3. Device details
a. Type (iPhone/iPod Touch/iPad):
b. Generation (2G, 3G, Touch v1, Touch v2):
c. Firmware version (Operating System for device):
d. Memory Capacity:
4. Modem Firmware:
5. If the device was rebooted before playing the game:
6. Number of applications on the device:
7. Amount of free space available:
8. Distribution of allocated space: (movies, music, games, misc)
9. Please attach screenshots and crash logs if possible:
a. Log in to http://help.ea.com and select "MY CASES".
b. Locate the correct case. (Case #: 05258953)
c. click "BROWSE" and locate the file to be attached.
d. Add a note regarding the attachment.
e. Click "ADD NOTE".
Could you attach the files to your case with this method?
Although I am willing to assist you with any billing errors that occur, as an Electronic Arts employee I lack an ability to access iTunes accounts in order to grant refunds or replace items purchased from iTunes for The Simpsons: Tapped Out. If a billing issue occurs you will need to contact iTunes (Apple) directly for assistance with your iTunes account. If you speak to an Apple representative who informs you that EA must refund you, you may need to ask for a supervisor.
I look forward to hearing back from you if additional assistance with the server connection issue in The Simpsons: Tapped Out is necessary.
Thanks again for writing me and I hope you can continue to enjoy playing EA games.
If you have any other questions, then by all means feel free to let us know. You can also refer to our extensive Self Help Knowledge base at http://help.ea.com/uk for common technical questions.
Regards,
Satyam
Electronic Arts World Wide Customer Experience
Thanks for posting this, unfortunately I've tried all of these steps already
3 of my friends in real life are having this problem too and one just messaged me to let me know that hers started working after almost 48 hours of being out so maybe it's something that's just going to be fixed in time... Hopefully before the end of the week so I can get the new house and outfit
That is the same response that I received. I just replied back telling them that "I have tried all these steps. I have also used a new device on a new network and still can not connect. I also have friends who get the network error when they have tried to visit my Springfield but they do not have any trouble visiting other friends' Springfields. The problem is on Ea's end, not mine."
First-level tech support sucks. They have a script to spew out to try to pacify the masses until the real problem on their end is fixed.
Wow, just noticed that I had the tech-support person (Satyam).
My daughter's user and mine both will not connect for 2 days now. I have uninstalled, reinstalled, factory wiped the IPAD, blown out ICLOUD backups and wiped again. Everytime I do not even make it to the tap to continue, just "Cannt connect to the server." My wife's game on the IPHONE is working fine. My daughters issues started first when she could not log in and niether my wife or I could visist her town. If we did visit her town we would get booted back to the cannot connect to server screen and have to log back in. After numerous attempts of resseting and what have you on my daughters IPAD Uninstalled the game and left it. I then logged out of my game on my IPAD and tried to login using her username to determine if it were an IPAD issue. Since then all I get if cannot connect to server over and over. I never get prompted with the tap to continue - just a spinning doughnut and then cannot connect. same thing on the other IPAD as well.
I am afraid to try my user on my Wifes IPHONE as I do not want to ruin her session as well.
Same here, since most recent update (Friday). Cannot log in at all. I get to the Origin welcome, and tap to continue, but then get the 'cannot connect to server' almost immediately. Tries again after however many seconds, same error.
Deleted the app and re-added, and subsequent launch did all the updates, but had to acknowledge a 'cannot connect to server' between almost every update, so it obviously IS connecting to some extent (to've got all the updates).
I'm a teency bit hopeful right now though, as I'm at the main splash screen with the spinning donut, has been doing that for ~40 seconds (longer than any time this weekend) but I don't hold out much hope.
Same on my iPhone and iPad, can't get in on either.
Replies
Hope it clears up soon.
Blimey! I hope you get your Springfield back soon! I tried visiting your Springfield today but I couldn't connect to your Springfield. I hope it's all good though. :?
I would suggest that everyone who is having this problem contact them.
No clue why... But its almost like a rolling blackout
There are a few help forums , but when it comes to server issues its a "wait and see"
Super frustrating! I'm getting an itchy tapping finger!
Here is the response:
Thanks for posting this, unfortunately I've tried all of these steps already
3 of my friends in real life are having this problem too and one just messaged me to let me know that hers started working after almost 48 hours of being out so maybe it's something that's just going to be fixed in time... Hopefully before the end of the week so I can get the new house and outfit
First-level tech support sucks. They have a script to spew out to try to pacify the masses until the real problem on their end is fixed.
Wow, just noticed that I had the tech-support person (Satyam).
Your the third person I've heard say that, guess it is just a generic response.
I hope it gets fixed soon, seems like a lot of people are affected. I've seen a bunch here and on the tapped out Facebook page.
I am afraid to try my user on my Wifes IPHONE as I do not want to ruin her session as well.
Anyone else have this issue?
Deleted the app and re-added, and subsequent launch did all the updates, but had to acknowledge a 'cannot connect to server' between almost every update, so it obviously IS connecting to some extent (to've got all the updates).
I'm a teency bit hopeful right now though, as I'm at the main splash screen with the spinning donut, has been doing that for ~40 seconds (longer than any time this weekend) but I don't hold out much hope.
Same on my iPhone and iPad, can't get in on either.