Ea support doesn't answer much tbh but I have heard of people contacting ea directly through email/ opening tickets with them, I believe I have read. I unfortunately don't know how to do that but hopefully someone who has will come forward and help you out. But good news is that a lot of people who lost their towns had them back eventually, not all hope is lost
My wife lost her two and got noting back from EA ticket raised. Unless you go on a concerted champagne you will likel ge nothing and may as well start again.
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