My experience with EA's customer service.

DarthMendex · October 17, 2013 6:58PM

Except there is a donut spending confirmation in the options menu in the game it's a shame you decide to quit over this maybe you should just keep playing

DarthMendex · October 17, 2013 7:10PM

I've had it on since it's been there and i got no confirmation message

slivdawg77 · October 17, 2013 7:16PM

It does reset, from updates I have been told, never on my IPAD. I don't get why this made you quit if you have been reading this forum for awhile everyone knows EA sucks an is Horrible with customer service! It's not like you lost money you paid for, it's a freemium game. Anyway sorry for your bad experience

DJDK-ec · October 17, 2013 7:17PM

DarthMendex wrote:

I've had it on since it's been there and i got no confirmation message

Every update tends to turn it off again. So always check after each update.

SuperMario643000 · October 17, 2013 7:20PM

Why are you conserneid about a game when you should be out looking for a job?

DIrishB · October 17, 2013 7:57PM

SuperMario643000 wrote:

Why are you conserneid about a game when you should be out looking for a job?

That's actually a good point.

annettemarc · October 17, 2013 8:00PM

SuperMario643000 wrote:

Why are you conserneid about a game when you should be out looking for a job?

Psst. It's evening. I was in management a long time, and never once interviewed an applicant in the evening. Okay?

Unemployed people have enough grief, without having whatever shreds of fun they still can muster criticized. OP has limited him/herself to a FREE source of entertainment. Let's praise their sense of prioritizing and not wasting money. Let's encourage them to find ways to maintain some emotional balance in their lives. Just sayin'

Peace.

Annette

Mmmmmmm_Donuts · October 17, 2013 8:04PM

People can be so quick to judge a man they know nothing about. He said he is unemployed, not that he is not looking for work or is uninterested in getting a job. It's tough out there. I would be upset too, and I'm sorry about your purchase mistake. Perhaps a more strategically worded letter to EA would get your refund. Anyone else have similar experiences with better success?

Wild ACE24 · October 17, 2013 8:09PM

If u have an iOS device contact apple they refund the purchases

rwvolture · October 17, 2013 8:09PM

So your argument about Ned's Devil Costume is cause it doesn't pay a premium bonus yet you were intending to buy Barney and the Bowlerama which ALSO does not pay a premium bonus. I'm confused

slivdawg77 · October 17, 2013 8:14PM

Wild ACE24 wrote:

If u have an iOS device contact apple they refund the purchases

He did not purchuse he miss used his free donuts collected

Mmmmmmm_Donuts · October 17, 2013 8:15PM

rwvolture wrote:

So your argument about Ned's Devil Costume is cause it doesn't pay a premium bonus yet you were intending to buy Barney and the Bowlerama which ALSO does not pay a premium bonus. I'm confused

I'm not confused. He said Barney was his favorite character, and he saved 120 donuts purchase his favorite character. That sucks. Devil Flanders having no premium bonus is just salt in the wound.

annettemarc · October 17, 2013 8:15PM

rwvolture wrote:

So your argument about Ned's Devil Costume is cause it doesn't pay a premium bonus yet you were intending to buy Barney and the Bowlerama which ALSO does not pay a premium bonus. I'm confused

LOL. Good point. Though he did say right up front that Barney is one of his favorites, so maybe that's why ...

(Oops. Posted too late. Someone beat me to it. ).

Burnin_TODI · October 17, 2013 8:18PM

DJDK-ec wrote:

DarthMendex wrote:

I've had it on since it's been there and i got no confirmation message

Every update tends to turn it off again. So always check after each update.

Wrong...I turned my confirmation on since it was first put in the game, it has never turned off since (I always check, but have never needed to touch it since)..... :twisted: :twisted:

Wild ACE24 · October 17, 2013 8:25PM

slivdawg77 wrote:

Wild ACE24 wrote:

If u have an iOS device contact apple they refund the purchases

He did not purchuse he miss used his free donuts collected

If he still explains what happened he can get a refund and he didn't miss use it he accidentally pressed the wrong button because his phone was glitched

DJDK-ec · October 17, 2013 8:27PM

Burnin_TODI wrote:

DJDK-ec wrote:

DarthMendex wrote:

I've had it on since it's been there and i got no confirmation message

Every update tends to turn it off again. So always check after each update.

Wrong...I turned my confirmation on since it was first put in the game, it has never turned off since (I always check, but have never needed to touch it since)..... :twisted: :twisted:

OK. I wouldn't know, as I never turned it on (I'm that good at tapping

). I just went with what people have been reporting on here. So I'm not wrong. People have reported it turned off after updating.

slivdawg77 · October 17, 2013 8:33PM

Wild ACE24 wrote:

slivdawg77 wrote:

Wild ACE24 wrote:

If u have an iOS device contact apple they refund the purchases

He did not purchuse he miss used his free donuts collected

If he still explains what happened he can get a refund and he didn't miss use it he accidentally pressed the wrong button because his phone was glitched

Well how come people don't just lie about this an you think EA is just going to give back 60 donuts on a word? An you know this will work or is it just speculation?
Iv dealt with **** trying to get my donuts back on other issues an the Harps issue people had an they gave me 12 donuts for my troubles

codybippen · October 17, 2013 9:21PM

OP, I would contact iTunes or Google Play or whatever platform you're on. I've never tried contacting EA about donut problems.. On several occasions I've made silly mistakes like yours and iTunes was quick to refund me enough to replace the donuts and even once they refunded my money flat out.

(Had to edit that. Chock full of errors. Don't drive and post.)

DJDK-ec · October 17, 2013 9:55PM

codybippen wrote:

OP, I would contact iTunes or Google Play or whatever platform you're on. I've never tried contacting EA about donut problems.. On several occasions I've made silly mistakes like yours and iTunes was quick to refund me enough to replace the donuts and even once they refunded my money flat out.

(Had to edit that. Chock full of errors. Don't drive and post.)

Seriously? You should have your lincense taken away for that :evil:.

tyleerxo · October 17, 2013 10:19PM

Don't you think this is a bit of a pity reason to stop playing the game? After all it was YOUR mistake and it wasn't your actual money you spent. Yeah it sucks but it's not worth quitting over imo.

slivdawg77 · October 17, 2013 10:51PM

tyleerxo wrote:

Don't you think this is a bit of a pity reason to stop playing the game? After all it was YOUR mistake and it wasn't your actual money you spent. Yeah it sucks but it's not worth quitting over imo.

Good answer!
But someone said ITUNES would give you cash back but if you did not spend anything an they do ask for receipts I doubt they will give you anything.
Tough break man

My experience with EA's customer service.

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