When did the issue start? Today
Did you update to the latest client? Yes
What device are you on? IPhone 4S
What did you lose? All progress made since Level 29 to Level 36 including buildings, characters, Krustyland and Halloween items.
What is your Origin ID? yaku851
When did the issue start? Today 11/11/13
Did you update to the latest client? Yes
What device are you on? iPhone 4S
What did you lose? Went from Level 37 to Level 35, all Halloween content; at least 6 weeks playing time
What is your Origin ID? (Not email address) ARockStrongo
When did the issue start? Today
Did you update to the latest client? The other day
What device are you on? iPhone 5 and iPad
What did you lose? i was on level 32 or 33, now on 15. lost all Halloween prizes and i had every single one! spring port, krustyland all gone, a load of land, buildings and characters and around 40,000
What is your Origin ID? Nelehyarg
I'm having what may be a related issue - I originally posted my answers in the forum, but I'll repost here in case it's related.
I recently started having the same problem as was listed here already, so thought I'd reply with what I've already done. To answer your questions:
Did this start with the last download?
Not immediately, it was after I started playing in the last level (37?), and attempted to purchase a Golden Scratch Ticket in game. It did not bring up the ticket screen, so I didnt receive it, and the game in its entirety crashed immediately afterwards.
On which device are you playing?
Apple iPad
Which OS version are you running?
I was running OS 6.1.3, but after removing and reinstalling the app from the iPad, and from itunes on my computer (tried each way), which still didnt allow the game to load/run, I tried updating the iOS to 7 - still nothing.
Are you playing with an Origin account?
Yes. My husband and I both play on the same iPad, neither of us can load our game, and we both have Origin logins.
If yes, is this the account you are posting here with?
Yes.
What are you seeing exactly?
The only thing that appears, for an instant, is the Fox/Gracie splash page. It exits out immediately. I still receive notifications that OTHER people (whom I dont know personally) are playing; "so-and-so has visited your town"; but even clicking on that message, if I happen to see it, does the same thing - black EA spalsh screen, and immediate log out.
I would really appreciate assistance in correcting this matter as soon as possible.
Regards, [email protected]
When did the issue start? 11/12/13 around 5:00
Did you update to the latest client? Yes
What device are you on? iPad and Samsung Galaxy
What did you lose? Down to Level 36 (Patti and Selma), Halloween (got all the extras including Kang and Kolos), gained 30 doughnuts, for fairness sake. Also lost a lot of land and the escalator to nowhere.
What is your Origin ID? (Not email address) Martok2309
jrf321513
When did the issue start? When I logged in at 1PM CST on 11/11/13
Did you update to the latest client? Yes I have updated last week
What device are you on? Samsung Galaxy S2 (android) and Goggle Nexus 7
What did you lose? All of my buildings, money, Halloween otems/buildings, Krustyland, characters, etc. Everything I got from lvl 17 to lvl 36. I only retained my doughnuts.
-When did the issue start? Issue started at 12:30 mountain time on monday Nov. 11, 2013.
-Did you update to the latest client? Yes I updated to the latest client.
-What device are you on? iPad 2
-What did you lose? Went from level 32 to level 14. Lost entire Squidport(was currently building Turban outfitters) and Krustyland(several sections of land), many sections of land(had purchased all lands below $35,000), all of the halloween content(unlocked all personal GOO prizes), and premium content from donut purchase including Ray-gun, Hans Moleman, Sprawlmart and other small items.
-What is your OriginID? Paige2346.
When did the issue start? 11/11/2013 at around 7:00pm eastern (when I noticed)
Did you update to the latest client? Yes, a few days ago.
What device are you on? ios (iPad mini)
What did you lose? Everything from level 24 to 37 (was level 37 and am now 24) All Krustyland, Most of Squidport, All Halloween, plus everything else obtained through those missing levels (some premium items as well).
What is your Origin ID? gfunk1960
issue started today
i updated
LG-android operating system
i was at the end of level 33 i am now at level 13. i lost all cash donuts, land, halloween items, and characters that i had aquired.
origin ID is- tink8107
I went from level 37 to level 14. I lost everything and most of the stuff I bought ans all of the Halloween items. I updated after Halloween and everything is gone. This is crazy.
And I just logged in and I'm all the way back to level 12.
What did you lose?
Was level 37 with only 3 more buildings to buy and squid port&krustyland completed. Now at a level 24 with no krustyland and squidport just started. I have about 1/4 of the buildings I had before.
What is your Origin ID? (Not email address)
samntha6198
This morning at around 11:00 am PST when I first logged in to check my Springfield (11/11/2013).
Did you update to the latest client?
Yes.
What device are you on?
Android phone.
What did you lose?
I was at level 35 and reverted all the way back to level 10. I lost all of my Halloween items, and everything else in between the levels of 10-35. Quite a catastrophic rollback if I do say so myself. My donuts did remain intact, but that's it.
When did the issue start? Today
Did you update to the latest client? Yes
What device are you on? iPhone 5
What did you lose? All progress since Sept.
What is your Origin ID? (Not email address) westbri
Clarification to an earlier post: The best way I can describe this is it is like someone used a backup from several months ago to do a system restore. In my case going from (I think) level 34 to level 8. But is not a generic level 8 -- it looks like a snapshot of where I was several months ago). But EVERYTHING (including items obtained with purchased donuts, new characters, buildings, etc.) since that snapshot is missing.
When did the issue start?
- today, November 11, I noticed it about 12:30pm MST
Did you update to the latest client?
- yes I have
What device are you on?
- iPad and Android phone
What did you lose?
- All Halloween quests, land expansion, houses, people, money. I went from lever 37 to level 26. I still get push notifications on the iPad stating what my correct level people have completed, but nothing is fixed
What is your Origin ID? (Not email address)
- cricketbuggy
I noticed this change today 11/11 at 1 :30pm EST United States
yes, I have the latest client update
my device is a Kindle fire
I was in level 33 or 34 and lost everything back to level 14, including all of the boardwalk, multiple characters, multiple buildings, and all of the Halloween updates
Origin ID: coleproto3885
When did the issue start? Today.. Nov. 11
Did you update to the latest client? Yes
What device are you on? Ipad mini
What did you lose? Everything back to level 13.. I was level 26 or so
What is your Origin ID? (Not email address) verbalcookie
To help the game team to identify and fix the rollback issue, can any players affected post the following information in this thread:
When did the issue start?
Did you update to the latest client?
What device are you on?
What did you lose?
What is your Origin ID? (Not email address)
Please just reply in the thread, do not PM me
Issue started right after the game updated on November 7th.
New client?
Samsung Galaxy Note 1
I don't know what I lost, since I have not been able to log into the game since the game updated.
thquirreld524 is my origin ID.
When did the issue start? Today after 12 PM cst
Did you update to the latest client? Yes
What device are you on? iPhone 4S
What did you lose? I was level 37 and got kicked back to level 26, lost everything I had done on the last 11 levels, money, characters, buildings, land, donuts, Halloween stuff, EVERYTHING.
What is your Origin ID? (Not email address) emilylouisem139
Noticed the problem 11/11 ~6pm ET. Previous log in was around 11/11 10am ET.
Did you update to the latest client?
Yes. Updated on 11/7
What device are you on?
iPad - iOS7
What did you lose?
Level 20-37. All content was restored to what it used to be back when the account was at Level 20, with the exception of friends. All content post level 20 is lost. (Including content from Halloween event)
Replies
Did you update to the latest client? Yes
What device are you on? IPhone 4S
What did you lose? All progress made since Level 29 to Level 36 including buildings, characters, Krustyland and Halloween items.
What is your Origin ID? yaku851
Did you update to the latest client? Yes
What device are you on? iPhone 4S
What did you lose? Went from Level 37 to Level 35, all Halloween content; at least 6 weeks playing time
What is your Origin ID? (Not email address) ARockStrongo
Did you update to the latest client? The other day
What device are you on? iPhone 5 and iPad
What did you lose? i was on level 32 or 33, now on 15. lost all Halloween prizes and i had every single one! spring port, krustyland all gone, a load of land, buildings and characters and around 40,000
What is your Origin ID? Nelehyarg
I recently started having the same problem as was listed here already, so thought I'd reply with what I've already done. To answer your questions:
Did this start with the last download?
Not immediately, it was after I started playing in the last level (37?), and attempted to purchase a Golden Scratch Ticket in game. It did not bring up the ticket screen, so I didnt receive it, and the game in its entirety crashed immediately afterwards.
On which device are you playing?
Apple iPad
Which OS version are you running?
I was running OS 6.1.3, but after removing and reinstalling the app from the iPad, and from itunes on my computer (tried each way), which still didnt allow the game to load/run, I tried updating the iOS to 7 - still nothing.
Are you playing with an Origin account?
Yes. My husband and I both play on the same iPad, neither of us can load our game, and we both have Origin logins.
If yes, is this the account you are posting here with?
Yes.
What are you seeing exactly?
The only thing that appears, for an instant, is the Fox/Gracie splash page. It exits out immediately. I still receive notifications that OTHER people (whom I dont know personally) are playing; "so-and-so has visited your town"; but even clicking on that message, if I happen to see it, does the same thing - black EA spalsh screen, and immediate log out.
I would really appreciate assistance in correcting this matter as soon as possible.
Regards,
[email protected]
Did you update to the latest client? Yes
What device are you on? iPad and Samsung Galaxy
What did you lose? Down to Level 36 (Patti and Selma), Halloween (got all the extras including Kang and Kolos), gained 30 doughnuts, for fairness sake. Also lost a lot of land and the escalator to nowhere.
What is your Origin ID? (Not email address) Martok2309
When did the issue start? When I logged in at 1PM CST on 11/11/13
Did you update to the latest client? Yes I have updated last week
What device are you on? Samsung Galaxy S2 (android) and Goggle Nexus 7
What did you lose? All of my buildings, money, Halloween otems/buildings, Krustyland, characters, etc. Everything I got from lvl 17 to lvl 36. I only retained my doughnuts.
What is your Origin ID? jrf321513
-Did you update to the latest client? Yes I updated to the latest client.
-What device are you on? iPad 2
-What did you lose? Went from level 32 to level 14. Lost entire Squidport(was currently building Turban outfitters) and Krustyland(several sections of land), many sections of land(had purchased all lands below $35,000), all of the halloween content(unlocked all personal GOO prizes), and premium content from donut purchase including Ray-gun, Hans Moleman, Sprawlmart and other small items.
-What is your OriginID? Paige2346.
Did you update to the latest client? Yes, a few days ago.
What device are you on? ios (iPad mini)
What did you lose? Everything from level 24 to 37 (was level 37 and am now 24) All Krustyland, Most of Squidport, All Halloween, plus everything else obtained through those missing levels (some premium items as well).
What is your Origin ID? gfunk1960
i updated
LG-android operating system
i was at the end of level 33 i am now at level 13. i lost all cash donuts, land, halloween items, and characters that i had aquired.
origin ID is- tink8107
And I just logged in and I'm all the way back to level 12.
11/11/13
Did you update to the latest client?
yes
What device are you on?
iPhone 5 and Kindle Fire
What did you lose?
Was level 37 with only 3 more buildings to buy and squid port&krustyland completed. Now at a level 24 with no krustyland and squidport just started. I have about 1/4 of the buildings I had before.
What is your Origin ID? (Not email address)
samntha6198
This morning at around 11:00 am PST when I first logged in to check my Springfield (11/11/2013).
Did you update to the latest client?
Yes.
What device are you on?
Android phone.
What did you lose?
I was at level 35 and reverted all the way back to level 10. I lost all of my Halloween items, and everything else in between the levels of 10-35. Quite a catastrophic rollback if I do say so myself. My donuts did remain intact, but that's it.
What is your Origin ID? (Not email address)
jhiggy4
Did you update to the latest client? Yes
What device are you on? iPhone 5
What did you lose? All progress since Sept.
What is your Origin ID? (Not email address) westbri
- today, November 11, I noticed it about 12:30pm MST
Did you update to the latest client?
- yes I have
What device are you on?
- iPad and Android phone
What did you lose?
- All Halloween quests, land expansion, houses, people, money. I went from lever 37 to level 26. I still get push notifications on the iPad stating what my correct level people have completed, but nothing is fixed
What is your Origin ID? (Not email address)
- cricketbuggy
yes, I have the latest client update
my device is a Kindle fire
I was in level 33 or 34 and lost everything back to level 14, including all of the boardwalk, multiple characters, multiple buildings, and all of the Halloween updates
Origin ID: coleproto3885
please help, thanks!!
Did you update to the latest client? Yes
What device are you on? Ipad mini
What did you lose? Everything back to level 13.. I was level 26 or so
What is your Origin ID? (Not email address) verbalcookie
Issue started right after the game updated on November 7th.
New client?
Samsung Galaxy Note 1
I don't know what I lost, since I have not been able to log into the game since the game updated.
thquirreld524 is my origin ID.
Did you update to the latest client? Yes
What device are you on? iPhone 4S
What did you lose? I was level 37 and got kicked back to level 26, lost everything I had done on the last 11 levels, money, characters, buildings, land, donuts, Halloween stuff, EVERYTHING.
What is your Origin ID? (Not email address) emilylouisem139
Noticed the problem 11/11 ~6pm ET. Previous log in was around 11/11 10am ET.
Did you update to the latest client?
Yes. Updated on 11/7
What device are you on?
iPad - iOS7
What did you lose?
Level 20-37. All content was restored to what it used to be back when the account was at Level 20, with the exception of friends. All content post level 20 is lost. (Including content from Halloween event)
What is your Origin ID? (Not email address)
lzweiqi