When did the issue start? Last week
Did you update to the latest client? Yes.
What device are you on? iPod 4 generation
What did you lose? Everything, reset to level 1. (I was lvl 16).
What is your Origin ID? pedrogcsb94
When did the issue start? Just noticed it yesterday
Did you update to the latest client? Yes.
What did you lose? Duff stadium
What is your Origin ID? Natalie1820
Galaxy s 3
It looks like a majority of the affected players have now been fixed. I know that some of you are still affected and we want to make it as easy as possible for EA to find and fix you so we are now opening up a new thread just for users still affected by the issue.
If you are still affected by a Rollback please post your information below:
When did the issue start?
Did you update to the latest client?
What device are you on?
What did you lose?
What is your Origin ID? (Not email address)
Please just reply in the thread, do not PM me
This issue start today 30th November, My phone crashed, reset and after I login to tapped out, the game started from level 1 again
My client already updated to Thanksgiving event, and I already got a turkey, and "homer reset the time on his mypad 2nd time" (got 3 + 3 donuts)
Device Samsung Galaxy 2
I lose everything, rolled back to level 1. I played from Oct 12th and already level 35 with 90.000++ money, last quest is skiiiner pt1 (haven't buy the highschool yet), krusty land 25000++ tickets, only tooth chipper haven't gained.
origin ID : roshi8
Please restore my game again. Thank you very much
My game already restored
I uninstalled the game, and then reinstall again
Then when I login, the game will notify that I already have a saved game on this device. Just press play now.
To everyone who experience the same problem as me, you can try this way
The rollback started yesterday evening at 9 PM (I'm in Vietnam so my time zone is GMT +7)
The game reset me back at the first task when there is nothing and no one in Springfield except Homer. This means I lost everything.
I don't remember my level but I've just finished Town Hall.
I also have about 45 donuts.
I started playing the game in Halloween patch, so I have most of public prizes and up to the spaceship with Mr. Alien for personal prizes.
I updated the latest client already.
My nickname is LucasTuti.
And I'm using Kindle Fire HD7.
I don't want to stop the game, so please fix my account quickly.
Thank you.
The rollback started yesterday evening at 9 PM (I'm in Vietnam so my time zone is GMT +7)
The game reset me back at the first task when there is nothing and no one in Springfield except Homer. This means I lost everything.
I don't remember my level but I've just finished Town Hall.
I also have about 45 donuts.
I started playing the game in Halloween patch, so I have most of public prizes and up to the spaceship with Mr. Alien for personal prizes.
I updated the latest client already.
My nickname is LucasTuti.
And I'm using Kindle Fire HD7.
I don't want to stop the game, so please fix my account quickly.
Thank you.
After Reinstall the game and choose Play Now, everything is back to normal. Problem's solved!
When did the issue start? 2 days ago - the app continually crashed back to desktop (so to speak) before reaching the title screen, so I uninstalled and reinstalled the app, but now after logging into my Origin account, it says "Warning! Your other device didn't save your Springfield. Please sign into that device before playing." I don't have any "other" device.
Did you update to the latest client? Right up until the game kept chain-crashing, yeah.
What device are you on? Samsung Galaxy S4
What did you lose? Assume I lost everything - level 33, 4 Squidport shops, mini-golf course, Skinner's house, military antique store, Halloween and Thanksgiving event extras...etc etc...
What is your Origin ID? (Not email address) bugdoc
started today 12/6/1update done today
samsung galaxy s2 skyrocket
lost everything-all 31 levels, xp, $$ , donuts
smash51986
-tried uninstall and reinstall and still nothing
When did the issue start? 2 days ago - the app continually crashed back to desktop (so to speak) before reaching the title screen, so I uninstalled and reinstalled the app, but now after logging into my Origin account, it says "Warning! Your other device didn't save your Springfield. Please sign into that device before playing." I don't have any "other" device.
Did you update to the latest client? Right up until the game kept chain-crashing, yeah.
What device are you on? Samsung Galaxy S4
What did you lose? Assume I lost everything - level 33, 4 Squidport shops, mini-golf course, Skinner's house, military antique store, Halloween and Thanksgiving event extras...etc etc...
What is your Origin ID? (Not email address) bugdoc
Just tap play now. When I only have my game on just my iPad or iPhone, I sometimes get that error, even though I'm not using the other device. Make sure your logged in so that it doesn't have you playing anonymously.
When did the issue start? right after Halloween Event
Did you update to the latest client? yes, Version 4.5.3
What device are you on? iphone 4 with iOS 7
What did you lose? everything i build during the Halloween Event
What is your Origin ID? (Not email address) Jahan87
When did the issue start? December 7, 2013 (Approx. half an hour ago)
Did you update to the latest client? Yes
What device are you on? Sony Xperia Go
What did you lose? 2 Golden Scratch-R s (Received confirmation emails for 3 tickets but was only able to scratch 1, so essentially I was billed for 3)
What is your Origin ID? (Not email address) Kagecraft_449
jlohrke360
Using iphone
Yes updated most recent client
I got rolled back to the very first level
It happened around Thanksgiving, I lost everything. My friends still see my town
When did the issue start? Around early to mid November
Did you update to the latest client? Not sure.. it wont get far enough to check
What device are you on? Smart phone
What did you lose? Around 20 levels at least. Nearly $100K
What is your Origin ID? RussWadd28
if it doesn't get fixed, I refuse to play this game. This is the third time I lost all my progress. if they can't get this * straight.. why even bother to play?
I see most of these posts from November, but my game is suddenly rolled back to the very beginning nuclear plant explosion cut scene. I was previously fully updated after the thanksgiving, and also the episode tie in released earlier this week. I last played at 10am est today (dec 8 ), and now at 2 pm it seems everything is gone?? I am on an asus android tablet (jellybean) and my origin id is 2elitegeeks. Hoping the problem is a temporary and fixable problem???
UPDATE: I fixed my problem by re- installing the game. My town was back and all was as it should be!
If you are still affected by a Rollback please post your information below:
When did the issue start? today 12/12/13
Did you update to the latest client? yes (christmas special)
What device are you on? samsung galaxy s2
What did you lose? everything, play starts from the beginning
What is your Origin ID? (Not email address) steffialtm382
When did the issue start? November 16th
Did you update to the latest client? Today
What device are you on? Samsung galaxy s4
What did you lose? Caesars pow-wow casino
What is your Origin ID? (Not email address) hockeyruilez
Issues started 12.11
I did have last update
My device is samsung galaxy trend
I lose my whole city. Game started over and i was in level 20
My id is haukka_
When did the issue start?
Today, Dec. 13th
Did you update to the latest client?
Yes, I had the Christmas update from earlier this week and this morning when I connected there was another update
What device are you on?
Samsung Galaxy S3
What did you lose?
My whole town! When I connected, it showed the Intro to the game and treated me like a new User at Level 1!!! I was at Level 30, had over 20K in money
What is your Origin ID? (Not email address)
hockeygal-eh
Replies
Did you update to the latest client? Yes.
What device are you on? iPod 4 generation
What did you lose? Everything, reset to level 1. (I was lvl 16).
What is your Origin ID? pedrogcsb94
Did you update to the latest client? Yes.
What did you lose? Duff stadium
What is your Origin ID? Natalie1820
Galaxy s 3
My game already restored
I uninstalled the game, and then reinstall again
Then when I login, the game will notify that I already have a saved game on this device. Just press play now.
To everyone who experience the same problem as me, you can try this way
The game reset me back at the first task when there is nothing and no one in Springfield except Homer. This means I lost everything.
I don't remember my level but I've just finished Town Hall.
I also have about 45 donuts.
I started playing the game in Halloween patch, so I have most of public prizes and up to the spaceship with Mr. Alien for personal prizes.
I updated the latest client already.
My nickname is LucasTuti.
And I'm using Kindle Fire HD7.
I don't want to stop the game, so please fix my account quickly.
Thank you.
After Reinstall the game and choose Play Now, everything is back to normal. Problem's solved!
Did you update to the latest client? Right up until the game kept chain-crashing, yeah.
What device are you on? Samsung Galaxy S4
What did you lose? Assume I lost everything - level 33, 4 Squidport shops, mini-golf course, Skinner's house, military antique store, Halloween and Thanksgiving event extras...etc etc...
What is your Origin ID? (Not email address) bugdoc
started today 12/6/1update done today
samsung galaxy s2 skyrocket
lost everything-all 31 levels, xp, $$ , donuts
smash51986
-tried uninstall and reinstall and still nothing
Just tap play now. When I only have my game on just my iPad or iPhone, I sometimes get that error, even though I'm not using the other device. Make sure your logged in so that it doesn't have you playing anonymously.
right after Halloween Event
Did you update to the latest client?
yes, Version 4.5.3
What device are you on?
iphone 4 with iOS 7
What did you lose?
everything i build during the Halloween Event
What is your Origin ID? (Not email address)
Jahan87
updated yesterday
samsung galaxy s2 skyrocket i727
lost everything-31 levels,krustyland, $$, donuts, friends..
smash51986
Did you update to the latest client? Yes
What device are you on? Sony Xperia Go
What did you lose? 2 Golden Scratch-R s (Received confirmation emails for 3 tickets but was only able to scratch 1, so essentially I was billed for 3)
What is your Origin ID? (Not email address) Kagecraft_449
Using iphone
Yes updated most recent client
I got rolled back to the very first level
It happened around Thanksgiving, I lost everything. My friends still see my town
Did you update to the latest client? Not sure.. it wont get far enough to check
What device are you on? Smart phone
What did you lose? Around 20 levels at least. Nearly $100K
What is your Origin ID? RussWadd28
if it doesn't get fixed, I refuse to play this game. This is the third time I lost all my progress. if they can't get this * straight.. why even bother to play?
UPDATE: I fixed my problem by re- installing the game. My town was back and all was as it should be!
When did the issue start? today 12/12/13
Did you update to the latest client? yes (christmas special)
What device are you on? samsung galaxy s2
What did you lose? everything, play starts from the beginning
What is your Origin ID? (Not email address) steffialtm382
Did you update to the latest client? Today
What device are you on? Samsung galaxy s4
What did you lose? Caesars pow-wow casino
What is your Origin ID? (Not email address) hockeyruilez
I did have last update
My device is samsung galaxy trend
I lose my whole city. Game started over and i was in level 20
My id is haukka_
Today, Dec. 13th
Did you update to the latest client?
Yes, I had the Christmas update from earlier this week and this morning when I connected there was another update
What device are you on?
Samsung Galaxy S3
What did you lose?
My whole town! When I connected, it showed the Intro to the game and treated me like a new User at Level 1!!! I was at Level 30, had over 20K in money
What is your Origin ID? (Not email address)
hockeygal-eh