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The Simpsons: Tapped Out Bugs and Issues Thread

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  • sharon1017
    8 posts
    edited December 2013
    GergLeznem wrote:
    sharon1017 wrote:
    It's absolutely appalling that a company such as EA seem to be doing nothing about these problems!! It's very frustrating and I have stupidly in the past paid for extra donuts to unlock premium characters! Quick enough to take my hard earned money, yet do nothing about trying to solve issues. Like many I can not access my town for more then 20 seconds, and that's on a good day! Really disappointed. Hope they get their acts together soon, but seeing as it's a week tomorrow since the update, and the last time I was able to play properly I won't be holding my breath!!

    I feel the same way. This really sucks on all levels. I guess I should just quit the game, I completed most of the free stuff anyway. Can't believe such a big company has such terrible customer support.

    I get more and more frustrated with each passing day! I have emailed customer services and have just had a reply today, to say they are passing it on to a 'specialist team' and may take a 'lengthy response time to respond' ****????? I read just before i sent a complaint it can take 4 -6 weeks for issues to be resolved. How can they even justify this?
  • soramousepad
    1 posts
    edited December 2013
    I play this game a lot and everything has worked fine for me till yesterday >.<
    Yesterday I paid to get donuts and I never got them but when I looked at my bank the game took my money but I never got my donuts... I would really like to get my donuts or get my money back, cause it was a lot of money.
    Can someone plz help me and get this fixed :[
  • pamski03
    9 posts
    edited December 2013
    Well, I'm relieved that I'm not the only person with this problem, but I'm not relieved that there's still no resolution to this...

    Everything was working swell for the first two days of the Christmas 2013 event but I logged in the next day now I have the following problems:

    1.) The striped trophy picture is gone and I can't track any of my progress during the event.
    2.) The Character Finder shows up but doesn't work. When I tap on it, it lights up but nothing happens.
    3.) I don't get any Gift Bags from Presents.
    4.) I don't get any spin coins.

    Everything else works fine. I'm still collecting gifts cards from presents and friends; I'm still collecting the gift card prizes as well.

    I also tried deleting and re-installing the app. The weird thing is this: I logged out and started an anonymous Springfield, went through the tutorial and after that I had none of the above problems. I immediately logged in and my main account and still had those problems.

    I really hope that there's a solution to this before the end of the event, but as long as there's a solution eventually. It's really annoying that I cannot even get passed the the Christmas quest part 2.
  • Volvoxon
    1 posts
    edited December 2013
    1501317_10100348424287069_560087534_o.jpg

    Kind of lame that I have Super Intendant Chalmers standing next to the high school while the job says it is completed.. but it I don't get to progress from it.. I'm submitting a forum and using this picture to get my point across lol. Would like to go beyond this mission since I know how much none of us like it when a mission is left on the board.

    Thankyou very much,
    Volvoxan
  • scruf2426
    2 posts
    edited December 2013
    I can't play this game since Sunday. I feel like I'm missing out on collecting a lot of Giftcards. Everytime I enter my town and I start tapping around 30 seconds in Bart comes up and says cannot connect to server. I'm near the router and have great wifi signal and still nothing. It happens every 30 seconds and it's becoming really annoying. I'd love to play this game like it was. I have everything in the town and I don't want to miss anything in this Christmas update. Please fix this!!!!!
  • ccso503
    3 posts
    edited December 2013
    I have several accounts for tapped out. The main account that I have maxed out will not connect for the game except for maybe five seconds at a time then I get the cannot connect to server. The smaller accounts that I have work just fine. I have also uninstalled and reinstalled on all devices ( iPhone and iPad). The problem still exists. Very frustrating. This is however the first time I have experienced any issues w the game. Have been playing it since it came out as well. Wish someone would correct this.
  • Pamski03
    5 posts
    edited December 2013
    I used my character finder the first time and it worked. My characters finished their jobs, and I have noticed the character finder tool no longer works.

    I click on the magnified icon in the top left hand corner (as I have been doing since the Christmas update came out), but nothing happens.

    Anyone else had these issues?
  • ccso503
    3 posts
    edited December 2013
    Ok I fixed the crash issue with going to the server down screen. Seems that I had over 250 friend requests and over 50 unanswered requests that I sent. I went on the origin website (downloaded to PC) and removed them. No more crashes. I guess all of those on there just jammed it up. Give it a shot. Worked for me.
  • danha23
    4 posts
    edited December 2013
    danha23 wrote:
    REPOST as I haven't heard anything from EA or Origin...

    I am having an issue that started with the Thanksgiving update, and I was hoping it would be fixed with the Winter update. What happens is, I tap the app, it goes through the loading portion where the donut spins, and when it says "Login using Origin ID" it closes out before I can tap anything and crashes. I am on iPhone 4S software version 7.0.4.

    I've tried uninstalling/reinstalling several times, restarted my phone...nothing seems to work.

    Help!

    Welp. Still no help after over a month of not being able to play. Looks like I'll have to delete the game and they have lost a customer. Why have this board for people to post bugs or complaints and not have anyone monitor it?

    I've had enough of checking this website to see if anyone has answered when obviously it isn't being checked by any admins.

    PEACE
  • kgbean00
    5 posts Member
    edited December 2013
    I'm having trouble with the gift cards. I have reached 30k, so I'm collecting them for tokens now. I made it to 34k without any problems, but now the game won't count anymore or give me a token. I click on the token on the side bar and it says "1000/1000 DONE!" and it's stuck there. I've tried logging out and force closing the app. Does anyone know how to get the next 1000 to trigger? I refuse to collect from neighbors until it's fixed. I don't want to miss out on my tokens :-/
  • mchiac
    1 posts
    edited December 2013
    Two days ago I had a glitch where I was "awarded" the personal prizes (Raccoon on up) even though I didn't have the gift cards yet. I don't actually have those prizes, and now that I'm at 20K I don't see the raccoon and I'm concerned I won't get any of the other prizes as well. This screenshot shows what I'm talking about. Thanks!

    photo7_zps81dc5dd7.png
  • Dolejs1973
    34 posts
    edited December 2013
    hey EA Gypsy... I used the holiday wheel yesterday and the spinner landed on the edge of the Snowman... however, it gave me money anyway, which I feel is super unfair as the wheel has landed on the edge of money plenty of times and it's never given me the next prize over... I took a screenshot... please contact me on this?

    1505191_10152488210479128_399798632_n.jpg
  • Liz1109
    11 posts
    edited December 2013
    Can't connect to server. Downloaded the update and my game started. As soon as I went to collect on a task game crashed. Now I can't connect to server.
  • rayray0692
    5 posts
    edited December 2013
    Okay. Stupid me bought some donuts and now the game crashes inside a minute every time I play. ****?!
  • zoria84
    3 posts
    edited December 2013
    I'm having same problem :( but it said i got everything after the mall to raccoon. Now i collected 6000 for elf home and didn't got it :( It only says that i need a lot for flanders next..
    mchiac wrote:
    Two days ago I had a glitch where I was "awarded" the personal prizes (Raccoon on up) even though I didn't have the gift cards yet. I don't actually have those prizes, and now that I'm at 20K I don't see the raccoon and I'm concerned I won't get any of the other prizes as well. This screenshot shows what I'm talking about. Thanks!

    photo7_zps81dc5dd7.png
  • Voidstate
    1 posts
    edited December 2013
    I got this message this morning; "Device full. D'oh! There isn't enough storage space left on your device to download all of this cool stuff. Free up some space, and try again."

    Closed the game, booted it again and logged straight in to the game, tapped my way through all my completed tasks and stuff, game crashed. Booted the game, got the same message. Its been coming up with nothing but that message all day.

    Thing is, i have around 3-500mb of free space on each of both internal storage mediums (phone, and usb storage/sd card) and 14gb on the external SD. Samsung Galaxy Ace 2, very limited on internal storage as it is, and can only move/boot programs from external SD if the phone is rooted (I believe). So anyway, I have more than enough storage for any game updates, I removed a lot of apps to create more space and still get this damn message.

    I've tried completely uninstalling and re-installing the app, the same thing is happening... only now if/when it decides to work i'll have to wait several hours to play because of all the updates it'll need!

    What is going on? Is there a "fix" for this?
  • edited December 2013
    Bought 60 donuts in game The Simpsons Tapped Out on December 12, 2013 in the amount of € 4.49
    and not get 60 donuts.

    Order number: 12999763169054705758.1330376283969162


    ID: OS-ALEXCMND-BR
    AONDROID PHONE



  • hotcog03
    1 posts
    edited December 2013
    My Simpsons Tapped Out has had white squares covering the animation for the past two days. Is there something that I need to do to stop this from happening?
  • landygirl87
    8 posts
    edited December 2013
    I am having issues with the game, I can not log on to my account, when I do, it says it's a connection problem or a server problem, which is a lie, my wifi is more than standard and my sister can login to her account, I've been having trouble for the past 3 days and I can't login to collect my gift cards and collect my prizes, help me by sorting this out
  • barbiejeah
    6 posts Member
    edited December 2013
    Im also having this problem. I got Plow Kings Plow and Costingtons at the same time but i only have 26 707 giftcards. However those things are not in my inventory and i cant find them anywhere
    zoria84 wrote:
    I'm having same problem :( but it said i got everything after the mall to raccoon. Now i collected 6000 for elf home and didn't got it :( It only says that i need a lot for flanders next..
    mchiac wrote:
    Two days ago I had a glitch where I was "awarded" the personal prizes (Raccoon on up) even though I didn't have the gift cards yet. I don't actually have those prizes, and now that I'm at 20K I don't see the raccoon and I'm concerned I won't get any of the other prizes as well. This screenshot shows what I'm talking about. Thanks!

    photo7_zps81dc5dd7.png
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