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Spin Tokens are stuck on "Finished"


  • artemis-1975
    4 posts
    edited December 2013
    I've lost out on 25 spin tokens due to this glitch so far and counting. With only one gold token a day and as most of the wheel is full of cash and gift cards and the wheel is rigged to hardly ever land on anything useful, there is hardly any hope of me getting the 2 prizes I want before the event finishes.

    I also complained to EA and they directed me here ie they can't be bothered to fix it. I was offered 10 donuts in compensation which is something. But this will only buy 1 spin token, I would need a lot more donuts to make up for what I've missed out on. I've also already spent 150 donuts on spin tokens trying to 'catch up' and just keep getting cash or gift cards that are useless to me (I'm an established player with $10million+ in game currency and the gift cards are useless anyway).

    I'm starting to get seriously annoyed with this glitch. EA may soon be losing a paying, donut buying customer.
  • KayneMatrix
    161 posts
    edited December 2013
    nxrble wrote:
    I'm just gonna clean my town from time to time and do long missions for everyone. Yeah, the in-game jokes are telling. I think if it were anything but Simpsons branded it would have died in a fire.
    Spin tokens bugged. News at 11.

    I said the same thing days ago, and now the double gift card multiplier has been removed, yet those of us that are still dealing withthe bug are not compensated...

    Beautiful EA just beautiful. Thanks do much for letting the players know EXACTLY where we stand with your company.
  • tbol197
    8 posts Member
    edited December 2013
    A message today said the bonus was fixed!!! not working for me. :(
  • IchBin1Baum
    9 posts
    edited December 2013
    tbol197 wrote:
    A message today said the bonus was fixed!!! not working for me. :(

    What message? Where?

    I have this issue since 2 days ago too but no fix till now.
    I contacted the support but got the same useless advice as anyone else ("go to the forums")....
    Missed already 5 tokens.... so annoying....

  • rhiannon1472
    6 posts
    edited December 2013
    I also complained to EA and they directed me here ie they can't be bothered to fix it. I was offered 10 donuts in compensation which is something. But this will only buy 1 spin token, I would need a lot more donuts to make up for what I've missed out on. I've also already spent 150 donuts on spin tokens trying to 'catch up' and just keep getting cash or gift cards that are useless to me (I'm an established player with $10million+ in game currency and the gift cards are useless anyway)

    Who did you talk to to get this offer! 10 donuts is better than nothing. Though they should just give us a ton of tokens. It seems like a lot of people are getting different replies from EA. Am I contacting the right people? This is the most recent response I received from them a few days ago:

    Thank you for contacting Electronic Arts regarding your concerned issue.

    I want to inform you that your case has been escalated to one of our specialized teams. Please be advised that issues like the one you encountered may take some time to resolve, so for the moment we are unable to give you a firm resolution time frame.
    With the assistance of our specialist team, we hope to have this issue resolved for you as quickly as possible
  • bona1730
    9 posts
    edited December 2013
    I have the same issue :(
  • Scribbleuk78
    9 posts
    edited December 2013
    Mudknot wrote:
    This is happening to me too. I came here for help and now I see there is zero help and that makes me sad. I won 4 tokens after hittin the 30,000. Now I'm stuck on done, I have 40,000 claus co and I have not gotten any new tokens. Now I feel like I'm forced to either buying tokens or waiting daily. And the stupid part is when I win cards on the wheel, WHAT A WASTE OF A SPIN! Maybe if I could WIN MORE TOKENS I would not care so much but that's not the case.

    Come on Simpsons Team, fix this bug or assist us who aren't getting tokens.
  • kevinleft3
    29 posts
    edited December 2013
    Yup stuck as well 52 000 gift cards
  • sexy_spice53
    10 posts
    edited December 2013
    AHHHHHHHHHhhhhhhh!!!! So it's been over a week since earned a spin coin other than at the egg nog bar. I too was promised 10 donuts but yet to see them. And now I spun the wheel and it landed on the snow monster and it gave me 1000 dollars!!!! Come EA!!! Give a girl a break!!!
  • bfromwebtv220
    39 posts Member
    edited December 2013
    I too still have issue. It gave me one token after we got all the items. I have missed out on at least 18 tokens:-( Was really hoping to get all the prizes.
  • patticake333
    2 posts
    edited December 2013
    I've also stuck. I have been for 3 days now and have missed out on at least 18 spins. The one coin a day I get from the Egg Nog Bar is no help. The last 2 days I have won 50 gift cards and since I'm stuck, it's a worthless and useless gift. Please fix this EA and reimburse us these missed spins. I am a new player and I will never consider spending real cash on any game where the bugs cannot be fixed.
  • misspandi
    12 posts
    edited December 2013
    Here is a copy of the "form letter of uselessness" I received from EA.
    Also, that link to the "customer satisfaction survey" is apparently in Sweedish, no idea why... another pointless gesture.
    I don't believe I'll be spending any more money on this game, I'll play it... but if this is the level of customer service I can expect, they simply can't expect to make money from me.
    This was received on 12/24, 6 days ago. Now I'm missing 20 "free spins". Oh and I always seem land on more free cards, which makes me... less than happy.

    Thank you for contacting Electronic Arts.

    After reading your email, it seems like that you're facing some in-game issues. Don't worry, we're here to help you further.

    As I can see in my database this is known issue.In this case, i'd like to suggest you to follow our Game Forum as this is an in-game issue. Posting your comments on our Forum will help our developers to know about such in-game issues and i am pretty much sure you'll get some resolution of your problem. Please understand that many players are reporting these kind of game play issues in The Simpsons: Tapped Out now and based on that our studio is investigating this. They will try to fix it as soon as possible.

    Please pardon me for not being able to answer your query and if there is anything else we may help you with, please feel free to contact us again.
    As always, we strive to provide you with the world's best customer experience for the world's best games. By taking a short survey about your experience with EA, you can help us improve our service to you:
    We have closed this case for now . You can reach us at help.ea.com for further assistance
    Bhaskar P.
    EA Customer Experience
  • sexy_spice53
    10 posts
    edited December 2013
    So I guess they really don't care because my case is now closed. Real nice. No coins, no donuts and no snow monster that I landed on for me. I was going to buy donuts but I'm not going to now. Why? I emailed them back but I highly doubt they'll do anything. Easier to ignore and have the event finish then to fix it. Very disappointed :(
  • misspandi
    12 posts
    edited December 2013
    I've figured it out...

    All the people at EA who can actually "do something" about this are on vacation.
    Apparently they outsourced their customer service to... Sweden? Maybe? Not sure.
    (my customer satisfaction survey was in Swedish, I had it translated and filled it out!)

    I know that I was going to stock up on donuts while they are on sale, but if this is not
    resolved before that deal ends... I will not be buying any donuts. at all. ever. again.

    Less than 12 hours now, tick tock, tick tock.

    22,000 cards and counting since I got a "bonus spin".
    You know, that moment when you spin the wheel, get more gift cards that you can't use... and actually feel nauseous? You visit your neighbors, and get depressed?
    Been building spongebob a new home, I have.
    Thinking of retiring to Bikini Bottom, I am.
    Lost me mind, I have. So. Tired. Of. This.

    ...is "hate", too strong a word?
    just a game, just a game, just a game...

    OK sorry I'll go now. :)
  • Papa-Fudd
    1 posts
    edited December 2013
    This is such ****, first I have had the issue with the coin counter showing complete for almost a couple of weeks. I have opened a ticket through EA only to be informed that they cannot contact the developers and that I need to post here and maybe a developer will see it. You have to be f'ing kidding me. I have lost by my count over 35 f'ing coins so far and have basically given up on this **** update.

    I will continue to contact EA and open tickets daily. To get any real progress people need to contact the corporate headquarters and complain, Electronic Arts Inc, 209 Redwood Shores Pkwy, Redwood City, CA 94065.

    If this game was cheap, then fine. But let's say you pay $20 bucks for 300 donuts. That means if you got the Christmas village you paid almost $14 for one little item in the game. So when things go wrong and there is no recourse or no way for them to make good on the issue you should be pissed.
  • kungpao214
    301 posts
    edited December 2013
    Add me to the list :( 2 items left on the wheel.
  • akira2501
    13 posts Member
    edited December 2013
    Well an update loaded this morning but still no fix :(
  • Spenson66
    557 posts Member
    edited December 2013
    You can contact me for a fix guys I can't ask for any specific info though except through PM because the Senior Mod doesn't realise I can fix it faster and better than EA could open the email and even get around to it before the event is over.
  • misspandi
    12 posts
    edited December 2013
    So, I sent a second letter to EA a week after the first one, I posted that one earlier in this thread.
    THIS is the one I got today...

    B?sta Sarah,

    Tack f?r att du kontaktar oss ang?ende ditt ?rendenummer 11053748.
    Ditt fall har eskalerats vidare till ett av v?ra specialiserade team.
    Observera att problem som det du st?tt p? kan ta lite tid att l?sa, s? f?r tillf?llet kan vi inte ge dig en fast tidsram.

    Med hj?lp av v?rt specialistteam, hoppas vi att f? denna fr?ga l?st f?r dig s? fort som m?jligt. Vi ber om ert fortsatta t?lamod medan vi g?r allt f?r att ?tg?rda detta problem ?t dig, och vi ber om urs?kt f?r eventuella besv?r. Vi kommer att ta kontakt med dig igen n?r vi har information att uppdatera dig med.

    Med v?nliga h?lsningar,
    Andreas L.
    EA:s kundsupport

    If this is a joke, it's not funny. I'm not Swedish, I went to the help.ea.com site...same as always.
    I'm done.
  • misspandi
    12 posts
    edited December 2013
    I have reported EA to EA for cheating.
    That'll teach them! :D

    I'd like to report cheating by EA, preventing us from being able to get certain items within reasonable difficulty without spending an inordinate amount of money on a chance to get it. That wheel stops just before, or just after, the items we want... the wheel is not fairly set up at all. You see, for a wheel of this type to actually behave in this manner, the items with the lesser chance to result should be on a much smaller sliver, or portion, of the wheel. To top that off, the "free" tokens many of us should be getting, we are not getting, forcing us to either spend more money or give up, or spend time in your game miserable. I've lost 24 spins so far personally, and BOUGHT 30+... tell me that is not stealing (cheating).
    Also they send me responses in a language I do not understand, which I take as a personal insult due to the fact that they could absolutely see that I am writing to them in English.
    I've been trying to get a straight answer on this for over a week. This treatment is unreasonable and unprofessional.
    Yes, I believe this is the correct type of problem to report. I am being cheated and harassed by EA. I understand that you can not disclose to me the result of my complaint against this criminal, don't worry I'm sure someone with the ability to handle this situation will definitely see this letter.
    That was a joke. Just like your "customer service".

    Clearly this must be a joke at my expense, either that or your people are actually this incompetent.
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