Holiday wheel giving the incorrect prize

Dipstix31 · January 6, 2014 4:54PM

This happened to me too. Arrow ended up pointing to helter shelter and I got cash. I also have a screenshot if it needed. http://imgur.com/vAzUlzQ

dak0n · January 2, 2014 6:58PM

That also happend to me twice. The second time I took a screen shot. I was told to post on these forums. We can send them if u want but I think we should be compensated the snow monster...

snowyriver32 · January 2, 2014 9:42PM

It might help if you were to include the screenshot in your posts :-)
Edit your posts and drop them in

bkrispy85 · January 3, 2014 4:08AM

I got jacked my snow yedi for a thousand dollars. I love this game but please make this right!

pulledup · January 3, 2014 9:48AM

I landed just above the notch for the snow monster but got the $1000 cash below it. I have a pic if needed.

BioHaZZarD99 · January 3, 2014 6:48PM

snowyriver32 wrote:

It might help if you were to include the screenshot in your posts :-)
Edit your posts and drop them in

It might help if we could upload image attachments instead of mucking around with image hosting sites on a phone

LPNintendoITA · January 3, 2014 7:04PM

Its just a stupid poor rappresentation of a rng. It doesnt reflect how it works at all. The rng is determined as soon as u spin. So it glitches like that

flippiissocool · January 3, 2014 7:05PM

Same thing happened to me... The odds already have been awkward, got money way too often...

Here the screenshots for proof:

BioHaZZarD99 · January 6, 2014 5:09AM

So support told me to post here because the dev team monitors these forums. Yet it's been 4 days and nothing from them. Did support lie, or does the dev team just not care?

justabar69 · January 6, 2014 4:47PM

This has happened to me several times. No matter how many times I spin the wheel, I cannot get the yeti or the claus co building, even when I actually win one of the prizes, it robs me. Why is this?

Dipstix31 · January 6, 2014 4:54PM

I have had a few occurrences where I would spin the holiday wheel and the prize the arrow points to is not the prize I won. For example, I spun the wheel and my arrow pointed to the clausco building but I won 50 gift cards instead. The last two pictures even show a prize I won that was not even on the wheel at all. I would just like to receive the proper prize I won.

I have notified EA and this was their response:

"Thank you for contacting Electronic Arts customer support.

I've reviewed your email and found that you've received a different reward on the Holiday spin wheel. I would like to thank you for reporting this matter to us. We have heard of similar issues from other players and have already alerted the studio team. Though they are diligently working on a fix, we request you to submit a bug report for the game at Answer HQ forums

http://answers.ea.com/t5/The-Simpsons-Tapped-Out/bd-p/The-Simpsons-Tapped-Out

You may also post the bug on the official forum at

http://forum.ea.com/eaforum/categories/show/233.page.

While reporting the bug on forums, please include the following information in order for the studio team to be able to identify the issue causing the bug:
1. When did the Bug occur?
2. What did you do before you experienced the Bug (please be as detailed as possible)?
3. What did you expect to happen?

Our studios review and read the reports, we submit to them or they collect it from forums, in hopes that collecting player's opinion can make our site/games better and bug free.

If you've any issues/ queries, feel free to get back to us anytime, by updating the same email. We are here to assist you.

Please be assured that your concern is our priority.

As always, we strive to provide you with the world's best customer experience for the world's best games. By taking a short survey about your experience with EA, you can help us improve our service to you:

https://helporigin.secure.force.com/csat/TakeSurvey?id=a0UE00000004VPs&cId=003E000000p26DzIAI&caId=500E0000008v6QaIAI

We have closed this case for now . You can reach us at help.ea.com for further assistance

Regards,
Mohammad B.
EA Customer Experience"

kettiekett652 · January 6, 2014 6:53PM

Same issue here, spun the yeti, received $1k. And same response, to post here on the forums. *sigh*

rjmichael01 · January 7, 2014 12:09AM

This bug has happened to me and a co worker of mine. Where the yeti thing has the awarded but prize below was awarded, for me two times once on dec 29 and the again last week but my coworker showed me how to take a screen shot this time. Though I am not sure how to put it on here being as I am on an ipad.

Holiday wheel giving the incorrect prize

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