Thank you for writing back to us at Electronic Arts.
I've have checked your account under Origin ID 'derjon01' and can see that your current level in the game is 37. Please be assured your Springfield is not lost and we will help you to log into your account again.
As you told us that you can get into the game with iOS device but not with Android device so I would like to inform you that this could be a temporary issue which will be fixed soon with the next update. However, if you are facing difficulty while trying to access your Springfield on both platforms then please let me know by updating the current case #11268550
I hope that all your questions have been answered. However if you have any further query please feel free to contact us anytime. For quick access to EA product specific FAQs please visit our online knowledge base at: http://help.ea.com/
Please please fix my town! Level 37! Premium purchases! All of Christmas stuff! All gone. Now level 13 in a town that is not mine!!!
Please please fix! I cannot give my correct town mayhem id, I only have mayhem id of incorrect town. Please EA fix this!
Playing on iPad and iPhone.
Mayhem ID (incorrect town):22183840756944608319135207488804014581
Just a quick update: We already fixed several towns. wish4wonderland, guntr1p, lmh731, and robertuybrush verified in this thread that they can see their original town again. I checked, they are indeed on the list of the accounts we fixed.
We will keep fixing the accounts you report here. There is no need to create an additional ticket at help.ea.com in these cases. As long as you report your case here, you should get help.
I'll give you another update once we fixed another batch of towns.
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