I haven't been able to get in since the level 38 update and I'm pretty much given up trying to contact EA. A friend of mine said there are people out there that can reset your game on the server side but I haven't found anyone who can do that as of yet. So if anyone knows of someone or can personally help I'd be forever in your debt.
Getting the 'undergoing maintenance' screen the last few hours.
EA - put some decent servers under this game please - these server crashes (yes, they gotta be crashes - NOTHING undergoes THIS much maintenance!!) are happening more often than not lately! Kinda takes all the fun out of the game - makes it frustrating, NOT enjoyable!
EA could care less about us. They are a Multi Billion $ company with what appears to be the worst servers in gaming. Lazy programmers, and worry more about counting $$ then there customers. Because for every one of us that can't get on, 2 more will join. I just can't believe that they can not fix these issues. Or at the very least acknowledge to the paying customers what they think is the issue and that they can repair it.
Getting the 'undergoing maintenance' screen the last few hours.
EA - put some decent servers under this game please - these server crashes (yes, they gotta be crashes - NOTHING undergoes THIS much maintenance!!) are happening more often than not lately! Kinda takes all the fun out of the game - makes it frustrating, NOT enjoyable!
Agree! It happens A LOT. I play other games daily, not as much as this one, but I have never had my game play interrupted on any other game I play online. Not fun. I want to add friends, for the love!
I haven't been able to play all afternoon... Server will not load... Bart screen. Super annoying especially since other members of my household are able to log onto their accounts with no problems...
At the login screen it shows my level 38 and when I tap to continue it starts from the beginning of the game, level 1. This has been going on since the valentine update, going on a week now! I dont see any replys to anyones problems from EA. EA could admit to having issues so some people could hang in there until the problems are fix. I am almost done waiting!
I have the same problem. Every couple of days. It's a pain to do this but I have to uninstall off of my kindle and then reinstall. I hate it. Cause then I have to re-login with origin. Is there a better way so I don't have to uninstall and reinstall?
I've been able to effectively fix my game by rooting my device and lowering the resolution. I realize this won't be a viable fix for most people but it does point to where the problem may lie. Before I couldn't even access my town for the valentines day update and now the game plays like a sports car drives...very quick and nimble. I was just able to cycle through all of my friends with absolutely no issues. I wonder if everyone having these issues are playing on relatively high resolution devices like I was? For the record I was using a Nook HD+ with a 1920x1280 240dpi native resolution so not super high like some devices. After rooting I backed the resolution off to 1280x720 320dpi.
2 days ago this started for me. Earlier in the day it had an update. I logged in and played fine. After about 30 minutes the game crashed. I tried to reload the game, it logs into my origin account, shows the level (38 ) next to my picture. I tap to continue and it synchronizes for over a minute, and then begins the game FROM THE BEGGING including the video of Homer in the Nuclear Plant. It then shows homer in a blank lot, then immediately goes to the "can't find server" with the option to retry. If I retry it then says "man this sucks" and I get only the option to leave the game.
I have tried everything I can think of to make this game play and it simply won't play from the level 38 position. If I log out and play as a guest it works with no issues.
I had the same problem. I didn't have to reinstall. Try this. Find the file on your computer or tab and delete the data file. I did not lose anything. Hope this helps.
After I updated the valentine, the game was smooth but 2 days ago I had trouble login to the game as keep getting message "can't connect to the server" played only 10 mnt and it crashed. Any1 here could help me? I've tried to clear the cache, force stop, even reinstall the game but the problem still the same.
User : gunzu1876
Device : galaxy nexus 3
Android version : 4.2.1
edit:yeahhh.. finally I can play the game again today... thanks EA
Origin ID: GuruSaz
Issue: Cannot enter game, doughnut spins endlessly and sends me to Bart who tells me can't connect to server. Been repeating this cycle for last 2 days.
Level 38, playing on Android, Samsung Galaxy Note 8.0. Uninstalled/reinstalled to no avail. Started after last mini update. Trouble started when friends visiting my Springfield was resulting in me being sent to Bart screen, this was happening for ages before reinstall which, as stated above has in turn resulted in constant sync/Bart screen cycle.
Got to get Brandine and Shauna before limited time ends!!
this server error just started to happen to me. i was playing it crashed and then i started the game and it was as if i was not logged in and then i try and log in and it says it can not connect to server. if i play with out signing in then it will just restart the game from start, which i dont want to do.
This has just started for me now have been playing fine up until this evening. What are EA doing about this? looks to have been going on for 2 weeks and some...
Going into day 3 of this problem now. Managed to log in for a few minutes earlier today and deleted pending friend requests. This has not helped. Any idea how to contact EA? Tried all links available online, but they all redirect to the same page telling me the website is no longer available. I'm in Indonesia and tried the EA Singapore site, but the help link doesn't work, just refreshes the page. Funny how everything works fine whenever you want to spend some money with them, but as soon as there's a problem, no way of contacting them. Wonderful service, I must say....
Replies
EA - put some decent servers under this game please - these server crashes (yes, they gotta be crashes - NOTHING undergoes THIS much maintenance!!) are happening more often than not lately! Kinda takes all the fun out of the game - makes it frustrating, NOT enjoyable!
Agree! It happens A LOT. I play other games daily, not as much as this one, but I have never had my game play interrupted on any other game I play online. Not fun. I want to add friends, for the love!
I haven't been able to play all afternoon... Server will not load... Bart screen. Super annoying especially since other members of my household are able to log onto their accounts with no problems...
I have tried everything I can think of to make this game play and it simply won't play from the level 38 position. If I log out and play as a guest it works with no issues.
PLEASE tell me I didn't just lose EVERYTHING!
User : gunzu1876
Device : galaxy nexus 3
Android version : 4.2.1
edit:yeahhh.. finally I can play the game again today...
Issue: Cannot enter game, doughnut spins endlessly and sends me to Bart who tells me can't connect to server. Been repeating this cycle for last 2 days.
Level 38, playing on Android, Samsung Galaxy Note 8.0. Uninstalled/reinstalled to no avail. Started after last mini update. Trouble started when friends visiting my Springfield was resulting in me being sent to Bart screen, this was happening for ages before reinstall which, as stated above has in turn resulted in constant sync/Bart screen cycle.
Got to get Brandine and Shauna before limited time ends!!
Edit: hmm nevermind started up again
doh, sorry, double post.....