EA help is horrible

caddy812 · July 11, 2014 2:58PM

I'm sorry about your experience. I've also been frustrated in my dealings with support.

I realize you're not looking for help and you've probably tried this already, but in case you haven't, would suggest clearing the app's cache and data, then uninstalling the game, then rebooting, then re-installing fresh. Sorry again.

caddy812 · July 12, 2014 8:24AM

Mopurglar
Thank you. That was the first thing they suggested I try.
Since the start of the forth of July update I have been able to visit friends, but I still have crashing problems.

morphboo785 · July 12, 2014 8:36AM

I have do this a few times and it works for a minute and then crashes. I am currently trying it yet again to see if this may have improved, we shall see.

22steelpaw · July 13, 2014 4:47AM

I had problems with support, too. I couldn't make any purchases within the game (ie purchases using real money - donuts and Golden Scratch-Rs). I would have thought that this, of all issues, would be the one that support staff would receive thorough training on.
Apparently not. It took me a while to just make the guy understand what an "in-app purchase" was. After that, I gave up trying to explain, since the game was working perfectly well except that I couldn't give EA any of my money.
The issue resolved itself a week or so later.

morphboo785 · July 13, 2014 1:13PM

22steelpaw wrote:

I had problems with support, too. I couldn't make any purchases within the game (ie purchases using real money - donuts and Golden Scratch-Rs). I would have thought that this, of all issues, would be the one that support staff would receive thorough training on.
Apparently not. It took me a while to just make the guy understand what an "in-app purchase" was. After that, I gave up trying to explain, since the game was working perfectly well except that I couldn't give EA any of my money.
The issue resolved itself a week or so later.

Are you able to play the game now with no issues at all?

caddy812 · July 18, 2014 4:28PM

Well I got an email from EA today. Guess what? My case is closed thank you. This comes 6 days after I last emailed them asking what other info they needed from me. The heck with EA :evil: :evil: :evil: I will never spend any money on their games because of this. I don't think I am being unrealistic. All I asked them to do was to help me play their game.

EA help is horrible

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