Gil donut 25% bug - purchased donuts through gil, game crashed and now wont start

jferentz · December 23, 2012 1:46PM

Now Occasonally it will ask for my apple ID...then crash.
All this before the hmoer running main page.

Can anyone out there help?
Has anyone else gone tthrough this and found a solution?

cwatson34 · December 23, 2012 4:50PM

Same issue, game crashed after I bought doughnuts. Now it crashes whenever I open it. Even deleted the game and downloaded it again, did not help.

jferentz · December 23, 2012 6:33PM

So I figured I would try this app on my Iphone to see if my game worked.....and It did. HOWEVER< the donuts I bought and paid for were not there!!
The game still does not boot up on my IPAD.

franckg392 · December 24, 2012 9:27AM

Same issue here. Since Gil appeared, it's a real mess.

schliematt · December 24, 2012 10:16AM

i bought some donuts and it worked all fine and dandy then i bought a few more . both times seemed to be going slightly slower than usual for buying donuts and the second time it crashed. and now it wont load up past gracie films screen. occasionally it asks for apple id, if i put the pass in or hit cancel it jsut crashes again. i tried to kill the app when u double click the home button and rebooting my ipod and even deleting redownloading the app. pls lemme know if anyone figures out a fix for this

curvy_kitten · December 24, 2012 11:30AM

I decided to buy donuts from Gil after the game said that we will get some extra donuts as a bonus. I clicked on the quantity that I wanted and eventually the Apple ID login popped up. After I logged in, it took me to the itunes store and it asked me if I was sure I wanted the donuts - I hit yes.
The price was deducted from my itunes store credit (gift/prepaid card). I tried logging in, but within seconds, the game would crash when it's on the Gracie black screen. A few times, the Apple ID would pop up, I entered my info, but still nothing.
It's been like this for HOURS. I have uninstalled, re-installed and reset my ipod, but nothing works.
I want my money back if it doesn't get fixed soon and I'm hoping that the game itself won't reset and I have to begin at lv 1 again or something. I worked hard on my town.

Pchorsedoc · December 24, 2012 11:35AM

Exact same bug here. Some people have success when restoring device as new.

But this has NOT helped other people with the same bug.

What a nightmare. Delete app, sign out of iTunes, restart, nothing works.

I can play on iPhone. So it must be the iPad. But if restoring to factory settings wont work this is a game killer.

Will check back in if I delete my ipad and restore. Which i am addicted enough to try.

curvy_kitten · December 24, 2012 12:51PM

UPDATE:
I unfortunately restored my device to factory settings, added the game again and now I can play...HOWEVER...The donuts I bought are not in my game and yet, they deducted the price from my itunes card.
I seriously can't believe this.....

Pchorsedoc · December 24, 2012 12:55PM

curvy_kitten wrote:

UPDATE:
I unfortunately restored my device to factory settings, added the game again and now I can play...HOWEVER...The donuts I bought are not in my game and yet, they deducted the price from my itunes card.
I seriously can't believe this.....

You can get a refund, that is the least of your worries with this insane bug. Just contact iTunes.

I also deleted my device and started over. I can get into the game BUT the iTunes sign in pops up, and I have to hit cancel every time. That is a concern because it is part of the "black EA/fox screen, app won't open" problem.

curvy_kitten · December 24, 2012 1:10PM

Pchorsedoc wrote:

You can get a refund, that is the least of your worries with this insane bug. Just contact iTunes.

I also deleted my device and started over. I can get into the game BUT the iTunes sign in pops up, and I have to hit cancel every time. That is a concern because it is part of the "black EA/fox screen, app won't open" problem.

Thank You for reminding me about the refund! I'll contact them.
And yeah, the Apple ID keeps popping up for me too. Need to remind myself to keep hitting cancel until this problem is fixed...if ever..

scskye · December 24, 2012 1:12PM

I havent been able to play since Dec 10. I've restored to factory settings, reloading the game and still no luck. I'm so upset about it it isn't even funny. I've sent emails to EA and they've never responded. I was too was trying to buy donuts when this problem started. Now it just crashes whenever I try to open it.

Pchorsedoc · December 24, 2012 1:24PM

scskye wrote:

I havent been able to play since Dec 10. I've restored to factory settings, reloading the game and still no luck. I'm so upset about it it isn't even funny. I've sent emails to EA and they've never responded. I was too was trying to buy donuts when this problem started. Now it just crashes whenever I try to open it.

It is horrible. Any way you can play on another device? Keep sending EA emails, they do respond, just not quickly.... I am going to continue emailing about this bug.

curvy_kitten · December 24, 2012 5:48PM

UPDATE # 2:
I contacted itunes and shortly afterwards they sent me an email letting me know that they will refund my money back into my itunes account.

SO FAR, I haven't had any problems with the game since I completely restored my device.

mattyhere · December 24, 2012 8:20PM

It really is so annoying.

scskye · December 25, 2012 1:38AM

Well I got a new ipad for Christmas, loaded the game and it works. Finally since the 10th I can play but I feel so far behind. The first thing I got was Gil offering 25% more donuts if I but. Considering that buying donuts caused my game to crash in the first place I think I will pass.

xDaft_Punk · December 25, 2012 1:53AM

I was going to buy an iTunes card tomorrow and was looking forward to getting some premium items but now I'm really worried my game won't work!

scskye · December 25, 2012 10:30AM

Yeah, I really want to buy donuts but considering what happened last time I'm not taking that chance

Pchorsedoc · December 25, 2012 11:30AM

scskye wrote:

Yeah, I really want to buy donuts but considering what happened last time I'm not taking that chance

Me too

rjcollacott · December 25, 2012 1:45PM

**** - Bought donuts through Gil to get 25% bonus; paid my money and now I can't get into game just like these other posts. Get "Gracie Films" screen then goes back to icon immediately. Hey EA pay attention, something is wrong here, please fix. :thumbdown:

Pchorsedoc · December 25, 2012 7:19PM

Got a response email from EA, they do not seem to understand or acknowledge the donut buying issue and say that iTunes has to restore the donuts or provide a refund. Basically saying donuts cannot be added on EA's end of the game.

And I get the feeling this crash issue is being ignored despite the number of people experiencing it.

lilydalelah · December 25, 2012 7:45PM

I bought just $2 worth of donuts from the Gil promo. I have not seen problems yet. I had donuts prior already when i added a dozen more via Gil -- meaning 15 donuts for xmas '25% more' promo -- to bring up the amt to enough for just one more 'big' item

Suggestions for spending approx 150 donuts will be appreciated, for instance is KrustyLu studio worth it? I tend to go f

Gil donut 25% bug - purchased donuts through gil, game crashed and now wont start

Replies

Howdy, Stranger!

Quick Links