Thank you for contacting Electronics Arts, my name is David and I am the Specialist assisting you with your issue.
I am sorry to hear that you are experiencing this issue with this game title, I am huge fan of the Simpsons game myself and understand the frustration that this can cause when you wish to fully enjoy all the features of the game and you can't.
I have reviewed your case and I have tried to duplicate your issue on my side with the same result, it seems to be an account based issue and I will be escalating this case to our Expert team for further investigation. Once they have informed us of their findings we will be sure to contact you back.
Should you require an update in relation to this case I would ask you to please create a new case and refer in it this case number. This will ensure that the Experts team will have ample time to investigate your case and that this case is not pulled out from their queue. Once their review has been completed they will reply to you via email.
Unfortunately I cant give the exact time frame, how long the investigation will take. It all depends on many different factors like complexity of the issue and on amount of the cases in queue in front of your case.
Once again I can only apologize for the inconvenience and frustration that this issue is causing you at this time.
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