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I was told to post this here by EA

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  • ephphoneapps
    4070 posts Member
    edited August 2014
    sounds like your game is corrupt dude.
  • jraffa50
    559 posts
    edited August 2014
    Are you sure they didn't mean for you to post this in the support area forum? The Answer HQ community?
  • faithroyxo
    12 posts
    edited August 2014
    Nope, I was told specifically to post it here.
  • jraffa50
    559 posts
    edited August 2014
    faithroyxo wrote:
    Nope, I was told specifically to post it here.

    In the game discussion area? What did they say this would accomplish?
  • faithroyxo
    12 posts
    edited August 2014
    jraffa50 wrote:
    faithroyxo wrote:
    Nope, I was told specifically to post it here.

    In the game discussion area? What did they say this would accomplish?

    Not too sure, but I have the conversation saved where I had asked for clarification because I too was confused, but this is where they told me to post it.
  • Snakeyees
    2342 posts Member
    edited August 2014
    jraffa50 wrote:
    Are you sure they didn't mean for you to post this in the support area forum? The Answer HQ community?



    This exactly its a totaly different website
  • GinaandBarry
    143 posts
    edited August 2014
    Sorry to hear about your issues. This section gets the highest volume of traffic, and that may be why they told you to post here. I hope you get some quality help.
  • faithroyxo
    12 posts
    edited August 2014
    Sorry to hear about your issues. This section gets the highest volume of traffic, and that may be why they told you to post here. I hope you get some quality help.

    Thanks very much.
  • mpwarner
    2971 posts
    edited August 2014
    **nothing against op**

    Do EA want us to fix it for them?? It's their game...

    Also no one here works for ea although they read the boards. I assume they want to gauge how common this is
  • ZennGlenn
    1781 posts Member
    edited August 2014
    You didn't mention if you deleted / uninstalled, & then restarted devices for clean reinstall... if not, definitely try it.
  • faithroyxo
    12 posts
    edited August 2014
    ZennGlenn wrote:
    You didn't mention if you deleted / uninstalled, & then restarted devices for clean reinstall... if not, definitely try it.

    Oh I have, multiple times.
  • GinaandBarry
    143 posts
    edited August 2014
    faithroyxo wrote:
    Sorry to hear about your issues. This section gets the highest volume of traffic, and that may be why they told you to post here. I hope you get some quality help.

    Thanks very much.

    You're welcome. :)
    It seems like an EA tech could log into your town and analyze the status directly, since this is happening on multiple devices/platforms. Best of luck.
  • amcevil
    350 posts
    edited August 2014
    How many buildings are affected? One option might be to sell the buildings that are frozen and try rebuilding them. Just a thought.
  • Nitsujdark
    515 posts
    edited August 2014
    did you try nuking your town?
  • LuvsDrama2
    89 posts Member
    edited August 2014
    It must be frustrating what you going thru. I hope it will be resolve for you soon.
    Good luck :)
  • rolybert7
    2776 posts Member
    edited August 2014
    Tl;dr
    WP;nc
  • emymarek721
    616 posts Member
    edited August 2014
    My game tells me that it can't connect to the server multiple times a day. And crashes constantly! When the new update first started, I was able to play an entire day! I even managed to visit every neighbor, which I haven't been able to do in MONTHS.

    But then... My problems started up again.

    There was an update today when I first logged on. I was actually excited, hoping the problems would be fixed.

    I can't get into the game AT ALL now. It told me that it couldn't connect to the server EVERY TIME... SEVERAL TIMES EACH TRY!!! Then... the screen would glitch, black out, and send me back to my Kindle main page.

    Is it a Kindle/Android thing?

    I've also received messages saying it couldn't connect to the Amazon AppStore. Or that the AppStore connection stopped working.

    It's INCREDIBLY frustrating because I, too, have spend a lot of money on this game.

    It's no longer enjoyable. It's a headache.
  • kjamma
    126 posts
    edited August 2014
    My game tells me that it can't connect to the server multiple times a day. And crashes constantly! When the new update first started, I was able to play an entire day! I even managed to visit every neighbor, which I haven't been able to do in MONTHS.

    But then... My problems started up again.

    There was an update today when I first logged on. I was actually excited, hoping the problems would be fixed.

    I can't get into the game AT ALL now. It told me that it couldn't connect to the server EVERY TIME... SEVERAL TIMES EACH TRY!!! Then... the screen would glitch, black out, and send me back to my Kindle main page.

    Is it a Kindle/Android thing?

    I've also received messages saying it couldn't connect to the Amazon AppStore. Or that the AppStore connection stopped working.

    It's INCREDIBLY frustrating because I, too, have spend a lot of money on this game.

    It's no longer enjoyable. It's a headache.

    I'm a kindle user, no connectivity problems here. I'm on a fire HDX, don't know if that makes a difference.

    The only time I experience connectivity issues is when I'm on my iPhone at work, but that's just cause I'm not on Wi-Fi and have to rely on my phone's regular data connection. All my apps (facebook and links) load slowly there.
  • hondab16tune
    223 posts Member
    edited August 2014
    faithroyxo wrote:
    ZennGlenn wrote:
    You didn't mention if you deleted / uninstalled, & then restarted devices for clean reinstall... if not, definitely try it.

    Oh I have, multiple times.

    You need to try to use another device. Use another device, install the app, and see if you can use that device to "fix" the issues.
  • faithroyxo
    12 posts
    edited August 2014
    LuvsDrama2 wrote:
    It must be frustrating what you going thru. I hope it will be resolve for you soon.
    Good luck :)

    Oh gosh I hope so too! Thanks :D
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