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exiler bundle reward

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  • jae_bazz
    5730 posts Member
    edited August 2014
    fuffazzoni wrote:
    Here I am. I didn't have the d20 bug fortunately, but I just unlocked the elixir bundle and I got maybe around 1000?

    Well, there goes that idea. :) I was (selfishly) hoping that because I didn't get the d20 bug I would be safe from the elixir glitch as well. Since I'm not there yet, I may stall on collecting too much gold until I know they've fixed it.
  • Oatmeal832
    570 posts Member
    edited August 2014
    Went the e-mail route via my ticket and am stuck in "please tell us everything you already told us" mode... :evil:
  • roshigoth1
    1601 posts Member
    edited August 2014
    When I contacted them a few hours ago, they said they were working on a fix. I have to contact them again in 2 hours, when their specialists are in, to get credited for the elixir.

    Sounds like you got a better response than me. I got "Our specialists aren't in. You can either go to email (which will take 2-3 days), or try Chat again tomorrow." :?
  • cripplers2
    95 posts
    edited August 2014
    I didn't get it today as well, unless you are only supposed to get 100, but I doubt that. I also didn't get some walls when I upgraded my recycling castle and my game is crashing more than ever.
  • letsridebikes
    470 posts
    edited August 2014
    Unfortunately, I'm on this team, too. This is the first issue I've experienced during this event. Currently waiting on a chat to start with EA.
  • allthingsmed
    56 posts
    edited August 2014
    I only received 100 elixir which I thought was really strange or a complete ripoff! To save up all that coin only to receive 100 elixir.
  • MrClutch-1111
    346 posts
    edited August 2014
    I just had another chat with support. It seems I was misinformed by the rep I chatted with this morning. The specialists who can give us the elixir will not be available until tomorrow. In addition to the elixir, they will also be giving me 15 donuts as compensation.

    If anyone else is considering contacting them today, I would just hold off until tomorrow. The reps cannot help us today.
  • lox73
    22 posts Member
    edited August 2014
    I'm on the same boat. I've just reached 9500 gold but the reward was surely not 4000 elixirs (not quite sure which was the actual amount, anyway after that I only upgraded a castle with 2400 elixirs and now I have only 400 left, so definitively it cannot be 4000...). I contacted EA through web site and now I'm waiting for an answer (I'm currently on vacation and so I cannot try the chat).
  • [Deleted User]
    0 posts Member
    edited August 2014
    Thanks for the thread. If I hadn't seen this I wouldn't have known about it. I passed the threshold a while ago but got no pop-up so didn't even realise I was missing a prize. Will add my name to the list at EA.
  • letsridebikes
    470 posts
    edited August 2014
    Ugh. My EA rep pretty much just told me to report this issue on this forum and wait for an email.

    you: is there a timeline when you'd expect it to be fixed?
    Shobhit: I wish I could offer a time frame here. Honestly, because of the nature of this problem, we cannot estimate the exact time. I assure that our Studios would not make you wait longer.
    Shobhit: Being a game player, I know nothing can really measure upto what you feel. . I assure that our Studios would not make you wait longer
    Shobhit: You will receive a notification via email from our support team once the case gets resolved.
    you: ok
    Shobhit: Our attempt is to look into this case at the same time, device a permanent fix so that we don’t have to face this issue ever again. This has been a prime reason for the delay.
    you: ok, that makes sense
    Shobhit: We appreciate your understanding and co-operation.
  • patzmcm
    703 posts Member
    edited August 2014
    Add me to the list... Unlocked, never received - I was under 4,000 to start with so there is no doubt it didn't show up.
  • LtTheoKojak
    5 posts Member
    edited August 2014
    Same here! I'm waiting for my daughter's play, she will have 9500 tomorrow.

    Edit: She didn't receive it.
    Post edited by Unknown User on
  • frogmommy15
    77 posts Member
    edited August 2014
    Sigh! Does this happen to everyone? I emailed EA.

    Has anybody successfully received the full amount of the prize?
  • madfish86
    1094 posts Member
    edited August 2014
    Sigh! Does this happen to everyone? I emailed EA.

    Has anybody successfully received the full amount of the prize?

    I did.
  • marcosaspira
    58 posts
    edited August 2014
    I got this problem too, damn... Gonna contact EA tomorrow :'(
  • maryclaire1
    6018 posts Member
    edited August 2014
    Does anyone think they will update and give everyone the missing elixir? I'm not sure if the headache of waiting on the phone is worth the elixir...
  • Neglecterino
    5175 posts Member
    edited August 2014
    Does anyone think they will update and give everyone the missing elixir? I'm not sure if the headache of waiting on the phone is worth the elixir...

    I'm not calling. Not worth it to me. I got almost 5600 elixir on my first message today.
  • botiacelli8
    165 posts Member
    edited August 2014
    No elixir. So typical of EA at this point.
  • leeana69
    170 posts
    edited August 2014
    Happened to me, too. I contacted EA via live chat and was told to 'wait 24 hours', and if it's not showing in my account then, to contact them again. Grrrrr.
  • SUM1HATED
    242 posts
    edited August 2014
    Snakeyees wrote:
    I just unlocked this reward and cant find it in inventory. Did it get automaticly added to my exiler total? Or should i have a usable item in my inventory?


    Im asking this to the players that are past this part.

    You only got 1000 exlier that why you think you didn't get it, on the game it shows an image of a van should = 4000 but if you look at spAnsers leaked image it shows 3 bottles that = 1000 exlier, so obviously EA either put the wrong image on the game or they changed it last minute but the payout stay'd the same.

    After i read this i checked my exlier b4 earning the prize i was at 1000 odd and after getting the prize was at 2000 odd.
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