Here I am. I didn't have the d20 bug fortunately, but I just unlocked the elixir bundle and I got maybe around 1000?
Well, there goes that idea. I was (selfishly) hoping that because I didn't get the d20 bug I would be safe from the elixir glitch as well. Since I'm not there yet, I may stall on collecting too much gold until I know they've fixed it.
When I contacted them a few hours ago, they said they were working on a fix. I have to contact them again in 2 hours, when their specialists are in, to get credited for the elixir.
Sounds like you got a better response than me. I got "Our specialists aren't in. You can either go to email (which will take 2-3 days), or try Chat again tomorrow." :?
I didn't get it today as well, unless you are only supposed to get 100, but I doubt that. I also didn't get some walls when I upgraded my recycling castle and my game is crashing more than ever.
I just had another chat with support. It seems I was misinformed by the rep I chatted with this morning. The specialists who can give us the elixir will not be available until tomorrow. In addition to the elixir, they will also be giving me 15 donuts as compensation.
If anyone else is considering contacting them today, I would just hold off until tomorrow. The reps cannot help us today.
I'm on the same boat. I've just reached 9500 gold but the reward was surely not 4000 elixirs (not quite sure which was the actual amount, anyway after that I only upgraded a castle with 2400 elixirs and now I have only 400 left, so definitively it cannot be 4000...). I contacted EA through web site and now I'm waiting for an answer (I'm currently on vacation and so I cannot try the chat).
Thanks for the thread. If I hadn't seen this I wouldn't have known about it. I passed the threshold a while ago but got no pop-up so didn't even realise I was missing a prize. Will add my name to the list at EA.
Ugh. My EA rep pretty much just told me to report this issue on this forum and wait for an email.
you: is there a timeline when you'd expect it to be fixed?
Shobhit: I wish I could offer a time frame here. Honestly, because of the nature of this problem, we cannot estimate the exact time. I assure that our Studios would not make you wait longer.
Shobhit: Being a game player, I know nothing can really measure upto what you feel. . I assure that our Studios would not make you wait longer
Shobhit: You will receive a notification via email from our support team once the case gets resolved.
you: ok
Shobhit: Our attempt is to look into this case at the same time, device a permanent fix so that we dont have to face this issue ever again. This has been a prime reason for the delay.
you: ok, that makes sense
Shobhit: We appreciate your understanding and co-operation.
Happened to me, too. I contacted EA via live chat and was told to 'wait 24 hours', and if it's not showing in my account then, to contact them again. Grrrrr.
I just unlocked this reward and cant find it in inventory. Did it get automaticly added to my exiler total? Or should i have a usable item in my inventory?
Im asking this to the players that are past this part.
You only got 1000 exlier that why you think you didn't get it, on the game it shows an image of a van should = 4000 but if you look at spAnsers leaked image it shows 3 bottles that = 1000 exlier, so obviously EA either put the wrong image on the game or they changed it last minute but the payout stay'd the same.
After i read this i checked my exlier b4 earning the prize i was at 1000 odd and after getting the prize was at 2000 odd.
Replies
Well, there goes that idea.
Sounds like you got a better response than me. I got "Our specialists aren't in. You can either go to email (which will take 2-3 days), or try Chat again tomorrow." :?
If anyone else is considering contacting them today, I would just hold off until tomorrow. The reps cannot help us today.
you: is there a timeline when you'd expect it to be fixed?
Shobhit: I wish I could offer a time frame here. Honestly, because of the nature of this problem, we cannot estimate the exact time. I assure that our Studios would not make you wait longer.
Shobhit: Being a game player, I know nothing can really measure upto what you feel. . I assure that our Studios would not make you wait longer
Shobhit: You will receive a notification via email from our support team once the case gets resolved.
you: ok
Shobhit: Our attempt is to look into this case at the same time, device a permanent fix so that we dont have to face this issue ever again. This has been a prime reason for the delay.
you: ok, that makes sense
Shobhit: We appreciate your understanding and co-operation.
Edit: She didn't receive it.
Has anybody successfully received the full amount of the prize?
I did.
I'm not calling. Not worth it to me. I got almost 5600 elixir on my first message today.
You only got 1000 exlier that why you think you didn't get it, on the game it shows an image of a van should = 4000 but if you look at spAnsers leaked image it shows 3 bottles that = 1000 exlier, so obviously EA either put the wrong image on the game or they changed it last minute but the payout stay'd the same.
After i read this i checked my exlier b4 earning the prize i was at 1000 odd and after getting the prize was at 2000 odd.