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exiler bundle reward

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  • xamovo
    296 posts Member
    edited August 2014
    I didn't notice my elixir total before I got the message today and I only have 4800 elixir. I can't tell if I got the 4000 and only had 800 or if I had 4800 and it didn't increase. I'm going to guess the former because I don't think I was that low this morning, the last time I played today.
  • SUM1HATED
    242 posts
    edited August 2014
    xamovo wrote:
    I didn't notice my elixir total before I got the message today and I only have 4800 elixir. I can't tell if I got the 4000 and only had 800 or if I had 4800 and it didn't increase. I'm going to guess the former because I don't think I was that low this morning, the last time I played today.

    Trust me you got 1000 reward but the image on the game suggest's you should have got 4000, but like i said if you looked at spAnsers post of images he found in the game files it shows 3 bottles that = 1000 so EA either messed up the image or the payout, i checked before and after earning the prize and it added on 1100 exlier to my total 100 was for completing the quest.
  • OnePoundBeef
    680 posts Member
    edited August 2014
    SUM1HATED wrote:
    xamovo wrote:
    I didn't notice my elixir total before I got the message today and I only have 4800 elixir. I can't tell if I got the 4000 and only had 800 or if I had 4800 and it didn't increase. I'm going to guess the former because I don't think I was that low this morning, the last time I played today.

    Trust me you got 1000 reward but the image on the game suggest's you should have got 4000, but like i said if you looked at spAnsers post of images he found in the game files it shows 3 bottles that = 1000 so EA either messed up the image or the payout, i checked before and after earning the prize and it added on 1100 exlier to my total 100 was for completing the quest.

    Or, spAnser got it wrong, and used the incorrect image, especially since the images on his website are in the wrong places and him himself said he hasn't even been able to get into the game. ea 1) would of likely fixed the image already 2) would be unlikely to have made this mistake and 3) ea support are giving out 4000 elixir and are also talking about 4000

    You get 4000 elixar, trust me, also someone else said they got 4000 elixar earlier.
    Sorry but your wrong my friend, 1000 would be a lousy reward for 9500 gold, considering it's not easy to get it. 1k would literally buy you 2 walls and a tower.
    Finally you're suggesting the spAnser got it 100% correct while ea, a billion dollar company got it wrong. They don't properly test the game for bugs when they release updates but they'd at least check this.
  • SUM1HATED
    242 posts
    edited August 2014
    SUM1HATED wrote:
    xamovo wrote:
    I didn't notice my elixir total before I got the message today and I only have 4800 elixir. I can't tell if I got the 4000 and only had 800 or if I had 4800 and it didn't increase. I'm going to guess the former because I don't think I was that low this morning, the last time I played today.

    Trust me you got 1000 reward but the image on the game suggest's you should have got 4000, but like i said if you looked at spAnsers post of images he found in the game files it shows 3 bottles that = 1000 so EA either messed up the image or the payout, i checked before and after earning the prize and it added on 1100 exlier to my total 100 was for completing the quest.

    Or, spAnser got it wrong, and used the incorrect image, especially since the images on his website are in the wrong places and him himself said he hasn't even been able to get into the game. ea 1) would of likely fixed the image already 2) would be unlikely to have made this mistake and 3) ea support are giving out 4000 elixir and are also talking about 4000

    You get 4000 elixar, trust me, also someone else said they got 4000 elixar earlier.
    Sorry but your wrong my friend, 1000 would be a lousy reward for 9500 gold, considering it's not easy to get it. 1k would literally buy you 2 walls and a tower.
    Finally you're suggesting the spAnser got it 100% correct while ea, a billion dollar company got it wrong. They don't properly test the game for bugs when they release updates but they'd at least check this.

    SpAncers image was an old image he even said it might change, so EA probably did change it from 1000 to 4000. All i know is i defiantly got a 1100 payout after that part, so EA did get it wrong it still pays out the old image payout.
    An don't suck up to EA they are an incompetent company, they can't even get a 2d game to work correctly and they are making millions off this game, i bet the PG monkeys could make a better game than EA can make a brew.
  • xamovo
    296 posts Member
    edited August 2014
    Well, for me in particular, whether it is 1k or 4k or anywhere in between, I didn't notice what it was before I got the screen and didn't know it was a problem until I read this thread. So I can't say for sure if I was affected.
  • barryriddl474
    4832 posts Member
    edited August 2014
    I received 1100 elixir at 9500 gold.
  • Nine9Nines
    930 posts New member
    edited August 2014
    I heard back from EA today after emailing yesterday about not receiving the bundle. They credited the 4k elixir bundle to my account and also gave me 5 donuts for my trouble.

    Kudos, EA! Well done. :thumbup:

    ETA - thanks to whoever it was that told me to include gamer ID, email, and mayhem ID. That sped the process up considerably.
  • Nine9Nines
    930 posts New member
    edited August 2014
    jae_bazz wrote:
    I haven't quite unlocked the elixir reward yet, but I'm wondering:

    Are the people who aren't getting the elixir the same people who are stalled on the d20 quest? Is there anyone who had one of the bugs but not the other?

    I didn't have the c20 bug, but I did encounter this one.
  • philiweiss
    378 posts Member
    edited August 2014
    Same here. I had about 2000 Elixir when i went to bed yesterday. Just opened up the game after getting up to receive around 3300 Elixirs from attacks. I cleared several shields and then the pop-up told me I won the Elixir bundle. At this time my total was about 5900. So definitely not received the 4000... Should I open a ticket too or wait for a general solution by EA?

    Already posted this in bugs section.
  • Nine9Nines
    930 posts New member
    edited August 2014
    philiweiss wrote:
    Same here. I had about 2000 Elixir when i went to bed yesterday. Just opened up the game after getting up to receive around 3300 Elixirs from attacks. I cleared several shields and then the pop-up told me I won the Elixir bundle. At this time my total was about 5900. So definitely not received the 4000... Should I open a ticket too or wait for a general solution by EA?

    Already posted this in bugs section.

    I'd open a ticket just to be safe.
  • mpwarner
    2971 posts
    edited August 2014
    Add me to the list :evil:
    Woke up to 2k from visits, plus clearing my entire town. When the message popped up I had 5k elixir so that doesn't add up :(
  • richardaca969
    1058 posts
    edited August 2014
    Woke up to 3000 elixir from raiding, the gold got me to the bundle, the award message showed up, but no bonus elixir.

    Update

    Have been transfered to a specialist and will have to wait for them to get back to me.
    Post edited by Unknown User on
  • lox73
    22 posts Member
    edited August 2014
    lox73 wrote:
    I'm on the same boat. I've just reached 9500 gold but the reward was surely not 4000 elixirs (not quite sure which was the actual amount, anyway after that I only upgraded a castle with 2400 elixirs and now I have only 400 left, so definitively it cannot be 4000...). I contacted EA through web site and now I'm waiting for an answer (I'm currently on vacation and so I cannot try the chat).

    Quick update: within few hours I got EA customer service reply. They actually awarded me with the correct 4k elixirs and I received also 5 donuts for the inconvenience. I must admit that this time EA response was timely and effective
  • cjryder625
    1425 posts Member
    edited August 2014
    I didn't get it either :(
    I love my computer...all my friends live in it
  • Wijsheid
    9653 posts Member
    edited August 2014
    i got zero...
  • MrClutch-1111
    346 posts
    edited August 2014
    Just had another chat with support. They said the system won't allow them to add the elixir to our accounts manually, but once they fix the issue we will get it. I also got 30 donuts for being patient.


    Edit: They actually gave me 30 donuts, not 20.
    Post edited by Unknown User on
  • sandwedgeking
    2630 posts Member
    edited August 2014
    I just had a similar experience to MrClutch, but did slightly better on the free donuts:
    vwUbSAM.png?3
    Stuff and Things - Designs by SWK
  • Nine9Nines
    930 posts New member
    edited August 2014
    lox73 wrote:
    lox73 wrote:
    I'm on the same boat. I've just reached 9500 gold but the reward was surely not 4000 elixirs (not quite sure which was the actual amount, anyway after that I only upgraded a castle with 2400 elixirs and now I have only 400 left, so definitively it cannot be 4000...). I contacted EA through web site and now I'm waiting for an answer (I'm currently on vacation and so I cannot try the chat).

    Quick update: within few hours I got EA customer service reply. They actually awarded me with the correct 4k elixirs and I received also 5 donuts for the inconvenience. I must admit that this time EA response was timely and effective

    Yep, I've dealt with EA 4 times now, and this is the first time they...

    A) got back to me quickly
    B) solved the problem
    C) didn't p-word me off

    Maybe they really are making an effort to improve customer service. Whatever the case, I'm pleased with this specific experience.
  • allthingsmed
    56 posts
    edited August 2014
    Ok, I just spent almost 45 minutes on a online chat and was given 4000 elixir. The person helping me apoligized a few times about the wait. I WAS NOT given donuts for waiting but at least then gave me what we should have received after accumulating 9500 coins
  • allthingsmed
    56 posts
    edited August 2014
    If your are patient enough and feel entitled to get your elixir, then please contact EA Customer Service and start the chat. The more people complain, the bigger the issue it will be for them to fix I think.
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