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exiler bundle reward

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  • L_B_123XD
    1709 posts Member
    edited August 2014
    I recently went in a chat with EA to try and fix this issue, the person said they had put the Elixer into my account but unfortunately when I checked it wasn't in. Apparently my account has its own separate problem which requires a specialist so EA are going to email me eventually when they have solved my case. Could be anytime as they couldn't give me a timeframe( which worries me as it could just be thrown to one side and forgotten).

    They did say they have had lots if people asking them about this issue though, but unfortunately it didn't help me and I didn't get any free donuts. :(((((
  • marcosaspira
    58 posts
    edited August 2014
    L_B_123XD wrote:
    They did say they have had lots if people asking them about this issue though, but unfortunately it didn't help me and I didn't get any free donuts. :(((((

    Same here, but my advisor said "try reinstalling the game", not gonna happen! :roll:
  • Nine9Nines
    930 posts New member
    edited August 2014
    L_B_123XD wrote:
    They did say they have had lots if people asking them about this issue though, but unfortunately it didn't help me and I didn't get any free donuts. :(((((

    Same here, but my advisor said "try reinstalling the game", not gonna happen! :roll:

    Reinstalling the game fixes some issues, but it's definitely not going to help with this one. The only way this problem is getting solved is if support manually adds elixir to your account, at least until a patch is rolled out.
  • marcosaspira
    58 posts
    edited August 2014
    Nine9Nines wrote:
    L_B_123XD wrote:
    They did say they have had lots if people asking them about this issue though, but unfortunately it didn't help me and I didn't get any free donuts. :(((((

    Same here, but my advisor said "try reinstalling the game", not gonna happen! :roll:

    Reinstalling the game fixes some issues, but it's definitely not going to help with this one. The only way this problem is getting solved is if support manually adds elixir to your account, at least until a patch is rolled out.

    Yep, my game crashes but it is due to my device not being the best out there, so I'm not wasting my time doing that :lol:
  • 88KEYS62
    200 posts Member
    edited August 2014
    I'm glad to see EA is giving the elixir to those that notified them. Kudos to those that also got free donuts!!

    FWIW: The specialist I spoke with Saturday confirmed the amount to be awarded when reaching 9500 coins is 4000.
  • chrisgyo
    1030 posts Member
    edited August 2014
    how many was it means to be? :?
  • chrisgyo
    1030 posts Member
    edited August 2014
    i didnt get any! where do i complain?
  • edited August 2014
    I did not get...
  • allthingsmed
    56 posts
    edited August 2014
    chrisgyo wrote:
    i didnt get any! where do i complain?

    You have to go to ea's customer service.
  • amazonprimechic
    1260 posts Member
    edited August 2014
    I sent EA an email a couple of days ago. Haven't heard back yet. 4000 elixir isn't worth worrying about IMO. Would be nice to get 30 donuts though.
  • MrClutch-1111
    346 posts
    edited August 2014
    I finally got the 4000 elixir. EA issued it to me earlier today, but it wasn't showing up on my game so they had to do it again. The 30 donuts I was given was worth the wait. :)
  • roshigoth1
    1601 posts Member
    edited August 2014
    EA responded and gave me the elixir. I didn't get any donuts, though. Guess some of you got the better reps.
  • letsridebikes
    470 posts
    edited August 2014
    Man, I talked to them yesterday and have nothing to show for it :(
  • Wijsheid
    9653 posts Member
    edited August 2014
    Can somebody send me a link in pm because i can't find where to talk about this problem in ea's help center.
  • timberwuf
    520 posts
    edited August 2014
    I forget.... do they need my password to get into my account?
    I'm not really sure I got the reward for earning 9500 gold. I have no idea what my total was before I logged into the game.
  • roshigoth1
    1601 posts Member
    edited August 2014
    timberwuf wrote:
    I forget.... do they need my password to get into my account?

    No. They need your username, email address, and Mayhem ID.
  • timberwuf
    520 posts
    edited August 2014
    roshigoth1 wrote:
    timberwuf wrote:
    I forget.... do they need my password to get into my account?

    No. They need your username, email address, and Mayhem ID.

    Mayhem ID a google thing?
  • Nine9Nines
    930 posts New member
    edited August 2014
    timberwuf wrote:
    roshigoth1 wrote:
    timberwuf wrote:
    I forget.... do they need my password to get into my account?

    No. They need your username, email address, and Mayhem ID.

    Mayhem ID a google thing?

    No it's an Origin thing.

    Go to the build menu, tap the "i" in the top right corner, then tap "view" next to info, followed by "view" next to "about."

    The long number sequence underneath the version number is your unique Mayhem ID.
  • roshigoth1
    1601 posts Member
    edited August 2014
    timberwuf wrote:
    roshigoth1 wrote:
    timberwuf wrote:
    I forget.... do they need my password to get into my account?

    No. They need your username, email address, and Mayhem ID.

    Mayhem ID a google thing?

    I dunno. I think it's a device ID or something. You pull it up by clicking the little "i" button in the build menu. Then you click the Info and About, and it's the stupidly long number under your version.
  • meinaz
    5440 posts Member
    edited August 2014
    I got a response today which only gave me 200 elixir. Multiple times in the email it said that it was a 200 elixir bundle. I was also given 5 donuts. It amazes me how different the responses are.
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