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exiler bundle reward

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  • kenalbon89
    365 posts
    edited August 2014
    NeoSEC28 wrote:
    I didn't get the truck load either it just vanished :( another glitch in the Matrix :evil:

    If it did add it certainly wasn't 4000 elixir which in my opinion would have been a good prize considering it's the prize 4,500 gold past Wizard Marge and 5,500 gold before the hot air balloon. My elixir balance after getting the prize was approximately 3,600 and I'm not sure what it was before as the prize was announced as I logged in. Pity.
  • NeoSEC28
    39609 posts Member
    edited August 2014
    kenalbon89 wrote:
    NeoSEC28 wrote:
    I didn't get the truck load either it just vanished :( another glitch in the Matrix :evil:

    If it did add it certainly wasn't 4000 elixir which in my opinion would have been a good prize considering it's the prize 4,500 gold past Wizard Marge and 5,500 gold before the hot air balloon. My elixir balance after getting the prize was approximately 3,600 and I'm not sure what it was before as the prize was announced as I logged in. Pity.

    I know that my amount didnt change cos i looked at before i got the prize, and it certainly didnt go up :( I did wonder whether it will only become added on Wednesday but as it a prize it should have been added straight away as far as im concerned
    Volunteer EA Senior Moderator
  • KillaSqirl
    1763 posts Member
    edited August 2014
    I got here last night and my elixer went up 1000.
  • frogmommy15
    77 posts Member
    edited August 2014
    From this morning.
    sy9QG3Y.png

    I feel a little dP2QW8f.png
  • Khorah
    195 posts Member
    edited August 2014
    Same.. no elixer for me, but I didnt get the d20 bug.. so.. guess I gotta find the CS email and get started :x


    OK.. quick follow up.. I shot EA an email and got a response back in 70 minutes giving me the elixers.. so.. if you didnt get it, shoo them a quick note.. I included all the ID stuff folks recommended earlier..
    sadly.. no donuts though :cry:
    Post edited by Unknown User on
  • Excruciator69
    697 posts
    edited August 2014
    Solved the issue through chat. Just took a bit of time but it worked. Got me some elixir.
  • pinkmei
    6 posts
    edited August 2014
    Same exact thing happened to me: no elixir added. At first I thought that I would just live with that, but I just emailed EA, seeing how it has worked for some of you.
  • Jedihntr
    828 posts Member
    edited August 2014
    I'm pretty sure I only got 1000 this morning. I did a live chat with EA and they said they are aware of the problem and said it should be fixed "soon." It was a decent chat too, so I don't think the rep was simply trying to blow me off. As for the constant crashing, well, I think I've come to terms with the fact that it's just a lovely permanent addition to my game.
  • toddpygensky
    583 posts
    edited August 2014
    You can add me to the list, I got only 1000 Elixer when I won the prize.
  • annettemarc
    7747 posts Member
    edited August 2014
    Upgraded some stuff, bringing my elixir total just about 700.
    Reached the 9500 landmark.
    Got the big congratulations notice onscreen telling me I won 4,000 elixir.
    Elixir total is still about 700.

    :(
    USA/UK Race To Throw Country Into Utter Chaos = TOO CLOSE TO CALL
  • Wijsheid
    9653 posts Member
    edited August 2014
    Upgraded some stuff, bringing my elixir total just about 700.
    Reached the 9500 landmark.
    Got the big congratulations notice onscreen telling me I won 4,000 elixir.
    Elixir total is still about 700.

    :(

    Contact ea. I did it twice and the 4000 has been added the second time.
  • HWick_Bluenose
    882 posts
    edited August 2014
    Me too. PURPLE! PURPLE! PURPLE! :wink:
  • Alexanderke4
    63 posts
    edited August 2014
    Emailed ea About it with my account/email/mayhemID and 12 mins later already got a mail back. They gave me the 4k elixir + 400 bonus for trouble. They're still looking for a fix so don't worry. 2nd time i contacted ea and 2nd time they perfectly solved it within an hr!
  • mamalettejen
    206 posts
    edited August 2014
    Just got done emailing EA also.

    I've only skimmed this thread but I am wondering if our not getting the elixir has anything to do with the fact that you can only purchase elixir on Wednesdays? Maybe it'll be locked up until tomorrow and we'll all get our 4000 elixir when it goes on sale since that's the only time it's available outside of earning it in game?
  • Jehsiickuh
    171 posts Member
    edited August 2014
    I just got a response from EA saying they had added it to my account but when I logged in I had nothing =\ I can't be bothered to email again but the false hope kinda sucks :( hopefully it will come later..
  • fuzznugget77
    1037 posts Member
    edited August 2014
    So has anyone received the full amount?
  • denisea1e5l9
    22 posts Member
    edited August 2014
    meinaz wrote:
    I got a response today which only gave me 200 elixir. Multiple times in the email it said that it was a 200 elixir bundle. I was also given 5 donuts. It amazes me how different the responses are.

    I got the same silly response! 200 elixir is a far cry from 4000! I really appreciate the donuts but I just contacted them again regarding the missing elixir. You should do likewise if you haven't already...maybe we'll get lucky & get more FREE donuts! :wink:
  • matiascattus773
    72 posts
    edited August 2014
    Afternoon All, (Re-posted from another thread - thought this seemed relevant to both)

    I was just having the same issue and opened a ticket with EA, here's a very rough transcript from a live chat with a surprisingly nice fellow named 'Deepak'

    Me:
    Hi there, I reached 9,500 coins and for some reason (best to my knowledge) did not receive the elixir bonus.
    Deepak:
    We apologize for the inconvenience...similar contacts relating to missing....concerned team working on that
    Me:
    Sound like you got it under control, should I do anything else or wait for a email?
    Deepak:
    'Our studio team is working on this same issue and they're going to implement an update soon.
    Me:
    Sounds great.
    Deepak:
    You're great, thanks for the patience and cooperation throughout this chat, it's appreciated.
    Me:
    Free game, free help, who am I to complain.
    Deepak:
    This ongoing issue has now been added to the HQ online community at http://answers.ea.com
    Deepak:
    If you need anything else, contact us anytime and we'll do our best.

    So basically just wanted to let people know ther're working on it and will address with an in-game update soon.
    Also I can't give enough praise to EA/Deepak, guy was super helpful and friendly and it took me all of 10min to log into a live chat, 3min to discuss.

  • Jedihntr
    828 posts Member
    edited August 2014
    Afternoon All, (Re-posted from another thread - thought this seemed relevant to both)

    I was just having the same issue and opened a ticket with EA, here's a very rough transcript from a live chat with a surprisingly nice fellow named 'Deepak'

    Me:
    Hi there, I reached 9,500 coins and for some reason (best to my knowledge) did not receive the elixir bonus.
    Deepak:
    We apologize for the inconvenience...similar contacts relating to missing....concerned team working on that
    Me:
    Sound like you got it under control, should I do anything else or wait for a email?
    Deepak:
    'Our studio team is working on this same issue and they're going to implement an update soon.
    Me:
    Sounds great.
    Deepak:
    You're great, thanks for the patience and cooperation throughout this chat, it's appreciated.
    Me:
    Free game, free help, who am I to complain.
    Deepak:
    This ongoing issue has now been added to the HQ online community at http://answers.ea.com
    Deepak:
    If you need anything else, contact us anytime and we'll do our best.

    So basically just wanted to let people know ther're working on it and will address with an in-game update soon.
    Also I can't give enough praise to EA/Deepak, guy was super helpful and friendly and it took me all of 10min to log into a live chat, 3min to discuss.

    I also chatted with Deepak this morning about the same issue. EA chat is incredibly hit-or-miss, and it was nice to actually get someone who converses with you rather than copies and pastes a script. He told me that the specialist team was on it and it should be fixed real soon. I still haven't received my missing elixir, so I followed up the case number with an email to EA support for good measure. Fingers crossed.
  • adruralo
    3292 posts Member
    edited August 2014
    Jehsiickuh wrote:
    I just got a response from EA saying they had added it to my account but when I logged in I had nothing =\ I can't be bothered to email again but the false hope kinda sucks :( hopefully it will come later..
    This happened to me, I was told it's now been added. It wasn't when I went into the game, however few days later I noticed it was awarded.
    iPad Air M1 2022: iPhone 13 Blue.
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