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I hate special deals!!!!

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Contact EA and they can revert your game back to the way it was before the "damage" was done.

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  • MonicaL9
    230 posts Member
    edited October 2014
    Contact EA and they can revert your game back to the way it was before the "damage" was done.

    I'm definitely going to try that. I just have heard that they won't refund you for something like that. I hope they will :(
  • lee67628
    818 posts Member
    edited October 2014
    Years from now you'll be so glad you bought that. -Homer Simpson 8)
    TSTO Completionist since 2012
  • maximbarne126
    3911 posts Member
    edited October 2014
    Oh my goodness! I would be so stressed if I were you! :shock: You could try contacting EA though...
  • barryriddl474
    4814 posts Member
    edited October 2014
    MonicaL9 wrote:
    Contact EA and they can revert your game back to the way it was before the "damage" was done.

    I'm definitely going to try that. I just have heard that they won't refund you for something like that. I hope they will :(

    I don't think they'll do refunds, but they can revert/rewind your game to a few days ago, before the donuts were spent.
    Good luck!
  • larsyuipo
    1137 posts Member
    edited October 2014
    If you won't get your donuts back, your nephew should buy new donuts or your aunt
  • larsyuipo
    1137 posts Member
    edited October 2014
    MonicaL9 wrote:
    Contact EA and they can revert your game back to the way it was before the "damage" was done.

    I'm definitely going to try that. I just have heard that they won't refund you for something like that. I hope they will :(

    I don't think they'll do refunds, but they can revert/rewind your game to a few days ago, before the donuts were spent.
    Good luck!

    I once bought the Otto deal and didn't want to. Explained what happens and got 70 donuts back.
  • neuroheart
    8132 posts Member
    edited October 2014
    MonicaL9 wrote:
    ...anyone else ever have this problem?
    Well, I don't have any children in my life, so not really. (If there were any children around, I don't think I would let them touch my Springfield.)
  • ZennGlenn
    1679 posts Member
    edited October 2014
    Oh myyyy...
    Simpsons_halloween_zpsbeb30617.jpeg
    Stone of Shame for that child :!: KeVmB3B-1_zps613c3c51.png
    ...And a Paddlin :hunf:
  • Auganaut
    198 posts Member
    edited October 2014
    I haven't had this problems in TSTO yet, but a few years ago, when my son was 4 or 5, he saw me playing Avengers Alliance on FB and wanted to try it. You saved up gold there to buy special stuff or more energy or stuff like that. So I told him he could do a fight or two for me as I only had enough energy for two or three fights. About 20 or so minutes later, I was in another room and though "He's been playing for a long time now, better see what he is doing". So I go in there and found out that he had spent all the gold buying extra energy so he could keep fighting. I couldn't do nothing but laugh about it. So when I let him mess around on TSTO, I always tell hm not to spend my donuts. :)
  • MonicaL9
    230 posts Member
    edited October 2014
    MonicaL9 wrote:
    I thought I was being a nice Aunt and letting my 4 year old nephew fiddle around for a minute with my Springfield. Usually he just likes to look around and tell me what looks cool and what could look better (you should see this kid with Legos, he's amazing). Anyways he hands my iPad back to me and to my absolute horror I realize all my stored up Halloween donuts are gone. I ask what happened and he says something popped up and he hit the button. I scramble to figure out what it wAs that he bought (and I have the confirm in app purchases ON) and I find out it was a special deal...so NO SECOND WARNING AFTER HITTING PURCHASE!!! I am so mad. My precious Halloween savings gone.

    Now thAt I'm done venting...anyone else ever have this problem? I feel like pulling a homer and chasing my nephew around for a bit. Sigh.

    *Update*

    So I get on live chat to see if anything can be done...only to be told that TSTO is not handled by live chat anymore. He then says it is impossible to do what I'm asking here. So I ask what should I do now? And as he is typing a response...BOOM...My power goes out. I couldn't make this up if I tried. And since there's no power...there's no wifi for my ipad so I never got an answer of what to do for my refund. My power is still out and I'm currently siphoning Targets free wifi. I'm assuming that I should just email them with my problem, but with what I've heard about EA's customer service I am also assuming that I won't get a response for a few weeks and Halloween is right around the corner.

    If you thought I was mad before you should see me now.
  • suetopia
    4225 posts Member
    edited October 2014
    If you can get back online to EA's help page, you can request a call back... I am curious as to why live chat doesn't help with TSTO anymore, though... Maybe they are now transitioning to Origin?
  • neuroheart
    8132 posts Member
    edited October 2014
    suetopia wrote:
    I am curious as to why live chat doesn't help with TSTO anymore, though... Maybe they are now transitioning to Origin?
    Or maybe the employee was clueless. Never rule that out.
  • barryriddl474
    4814 posts Member
    edited October 2014
    Sent you a PM, OP, Good luck!
  • MonicaL9
    230 posts Member
    edited October 2014
    I will definitely try to request a call back. I didn't see how to do that on their help page... They just kept wanting me to email them and I just kept hitting a bunch of butting in my rage and I finally got the Live Chat option to come up. I'm going to try again after I take a minute to calm down. What a day. At least my power is back on after 2 hours
  • ZennGlenn
    1679 posts Member
    edited October 2014
    :-o Crazy solid funky Friday there :shock:
    Keep hope alive Monica... several EA contacts w/different reps is highly suggested as everyone is different w/varying moods & authority / discretionary ability... persistence usually pays 8)

    homer-simpson-gdp-meme-generator-it-s-funny-because-it-s-true-e74444_zps048a625f.gif

    ...& for some sanity I'd seek karma on 2 or 3 golden scratchers 8)
  • hughejars
    587 posts Member
    edited October 2014
    Another "glitch" I noticed, if you tapped an item in the event build menu, you didn't mean to you was just trying to scroll through, :roll: so you hit the red 'x' to cancel and it says the items been placed in your inventory. Like it or not you bought it. :evil:
  • barryriddl474
    4814 posts Member
    edited October 2014
    I hope they fix your issues soon.
  • brickevand408
    1822 posts Member
    edited October 2014
    neuroheart wrote:
    MonicaL9 wrote:
    ...anyone else ever have this problem?
    Well, I don't have any children in my life, so not really. (If there were any children around, I don't think I would let them touch my Springfield.)

    I must say its not so good, the moment you press the bottem you purchase it, different like with the golden house if you press that you see something else not purchase direct...

    No prob for me i wanted it BUT i can image if you just hit it to see...
  • 00-marco_rosas
    656 posts
    edited October 2014
    suetopia wrote:
    If you can get back online to EA's help page, you can request a call back... I am curious as to why live chat doesn't help with TSTO anymore, though... Maybe they are now transitioning to Origin?
    Well, TSTO has lost a lot of popularity over the past few months. We were like #13 to #16 in Top Grossing Apps on Google Play for almost a year and then we took a huge plummet. Even now we are only #27 and we were like <#50 maybe even at the worst point.
  • billdoors1533
    303 posts Member
    edited October 2014
    MonicaL9 wrote:
    Contact EA and they can revert your game back to the way it was before the "damage" was done.

    I'm definitely going to try that. I just have heard that they won't refund you for something like that. I hope they will :(

    I don't think they'll do refunds, but they can revert/rewind your game to a few days ago, before the donuts were spent.
    Good luck!

    Does that mean all progress after the purchase will be lost if the game is reverted or rewound?
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