I bought the cemetary and did not get it

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  MonicaL9

  230 posts Member

  October 10, 2014 2:40PM edited October 2014

  direwolf987 wrote:

  You should contact EA and then iTunes/Google Play in that order. They can tell what you purchased and if you got it or not. They should be able to sort this out for you. However, EA's customer service is extremely slow so if you can opt for the Instant Chat via messenger.

  
  EA does have some really long wait times. Definitely do Live Chat or request a call back. Hope this gets sorted out for you as soon as possible

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  FWBlackguns

  45 posts Member

  October 10, 2014 2:47PM edited October 2014

  thanks...and another dumb question
  
  where do I access EA live chat?

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  direwolf987

  7450 posts Member

  October 10, 2014 2:50PM edited October 2014

  Here ya go, I would start here: http://help.ea.com/en/the-simpsons/the-simpsons-tapped-out/
  
  I'm pretty sure there is an option for live chat in there somewhere. It's been a long time since I had to contact EA. Good luck.

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