EA_KRAELO EA Madden Community Team
About
- Username
- EA_KRAELO
- Joined
- Visits
- 654
- Last Active
- Roles
- Member, EA Community Manager, EA Madden Community Team
- Points
- 268
- Badges
- 13
Reactions
Replies
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@ActionMFJackson Thank you so much for your kinds words. Wishing you and your family the best during this time. Hope you continue to engage with the content, but hope you, the wife and the family can get out and gets some fresh air these days! Tot…
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Hello there @tpbaby11378 ... thanks for reaching out to us. I checked the sheet and it appears that they reached out to TPBaby11 and not TPBaby_11. This giveaway has not been fulfilled. I will DM you via Twitch Whisper now, but please respond to tha…
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(Quote) @djmung I posted this on Twitter yesterday. It is something I am already monitoring and in conversation with the MUT Team on. https://twitter.com/EA_KRAELO/status/1231305182761361409?s=20
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(Quote) DJMung, These items should be granted. Our records show that we granted the items, but I did some investigation and they were not. I do know that the day we were doing grants, we did have some technical issues with the tool. Apologies for …
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(Quote) Hey Shaun, Thanks for reaching out. The way we usually work is we pick a winner from the people that tag him. Not every person that tweets him gets an item unfortunately. It has never really worked that way. I know that ZFarls said, tweet …
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(Quote) At the end of the program, Bats will turn into Training. K
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(Quote) SpringTiger, Most Feared Program ends on 11/1 around 10:30AM ET. K
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(Quote) Hey Jaws ... you can complete the Most Feared Master Sets now, but you should be able to complete the other Most Feared sets after 11/1. Cauldron Master Sets will more than likely expire a little after Most Feared ends. The set description …
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(Quote) Great stuff. Glad to hear it! @Sr71nightstalker! K
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(Quote) Feel free to pass them along sir. We have already passed along the feedback regarding the online ranked leaderboards. Thanks! K
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(Quote) For players that have been impacted, they should have gotten their training refunds. If you did not, then you will need to contact help.ea.com to investigate your account and transaction history. K
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(Quote) Great question. I don't have that information at this time, but we will let players know on GMM or @EASPORTS_MUT a week before it turns over to Series 3. I will definitely be tweeting on my @EA_KRAELO account on Twitter as well. Have a grea…
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Rewards for August went out the first week in September. If you did not get your rewards, you may need to contact help.ea.com to investigate account/transaction history. K
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Glad to hear it my friend! Always great to hear players liking new things in the game. K
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(Quote) Please provide the Ticket Number in your next post response and we can ask someone to look into this on Monday. K
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(Quote) Do you have a ticket number? We will need that to follow up with @EA_Roger and other members on our team. Thanks! K
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(Quote) This is unusual. Unfortunately, I don't have the ability to look into this further. You may need to contact help.ea.com and have a trouble ticket submitted to see if someone can grab some video on what is going on. Do you have the ability t…
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(Quote) 1. Did you take the recent Title Update? 2. Can you provide us a screenshot of your Missions Tab. Please scroll down all the Missions and look for "The Gauntlet". Can you see that?
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(Quote) This is really odd. Can you do the following, are you able to go to your Competitive Currency Tab in the Store and show us a picture on what you see. If you are able to see the Gauntlet I Mission and Melvin Gordon in the Store, then you can…
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(Quote) Hey there ... make sure to back out of MUT and then log back in. Series 2 update went out at 10:30AM ET. You may have to refresh the mode by logging out. If you have any further issues, please contact help.ea.com to investigate further if y…
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