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I had the same thing. I bit the bullet and contacted EA. Yep, had a good experience for a change but it did take a couple days. After their initial response, my case was "escalated" and fixed right away. Total time was about 5 days but I didn't want my level 30 town disappearing. Good luck.
I have 5 horses (a Morgan, Arabian, Quarter Horse, Off The Track Thoroughbred, Appaloosa/Thoroughbred cross), a Miniature Horse, 3 cats, 2 potbellied pigs from a local shelter that didn't know what to do with them because one is blind, and two dogs (a Min Pin and Great Dane). That would by why my property is called "The…