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Not receiving in game reward

I have had EA Access for probably 2 years or so , and I have played every UFC game to date. I still only have tier 2 of the veteran accolade, and I really want to receive the 3rd tier for playing all previous games (which I have, own, and can prove). EA support seems to be unable to help, if anyone can help me troubleshoot this so I may receive my accolade, it would be much appreciated.

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