500 packs do not grant heirloom shards

I I’m 100% that I have opened 500 packs or more and still don’t have I hairloom I have played the games one year since it came out and lvl 324 

Heirloom aren’t dropping even if you open 500+ packs

Skybbbest​ Are you sure you had opened up 500+ packs?

Update: I just saw a video posted by Birno, so it looks like a bug to me:

I had a hunch that I was close to hitting my pity for the apex packs. I’m almost level 500 and have yet to pull an heirloom. I’ve bought occasional battle passes and bought packs with coins and very now and then so I was confident that I was close. I opened around 120 in the last two days. I don’t pull anything, but i imagined I was just that much closer. I see this video on YouTube 

https://youtu.be/ETBEtL46GiI?si=FYGNRY0d_rRDSaI7

Dude rips 500 packs, doesn’t get shards. Gets on another account to test if it was just his account because he had every heirloom. Rips another 500 on the other account and again no shards. So now I’m questioning if I’m over my 500 pity and am very weary to add more money in until an official statement comes out.

Just watched Birno’s new video…

So I made a post that said I had 4k hours I’m  approaching 4.3k. NO Heirloom… not a single one so this time instead of some guy marking it as solved, answer my question EA!!! Somebody!! I don’t want to hear from any active or previous players obvious 99% of the community has been lied too. Come to find out I’ve opened wayyy more than 500 packs so what do I need to do and I’m not spending money on a free to play game just can’t do that in this economy. So hopefully they fix it or something cause like I just want an heirloom I can’t even lie I don’t know how I got to the highest rank in the game 5x and I can’t get a lil reward for unfortunately giving this game YEARS of my life holy

I recommend watching the video it is FULLY DEBUNKED at this moment 

Forgot to mention I’m level 1450 btw 

https://youtu.be/ETBEtL46GiI?si=JiuqNm0rc7rS-Rg2 Here is a link to a video showing that it’s not guaranteed at 500 packs anymore, even tho it’s supposed to be. 

Yep I thought I was going crazy, got my first heirloom at like level 200 I am now 479 also have spent 300+ just on packs last like 3 months and more money spent before that I am 100% sure I have passed the 500 mark. Sadly since they don’t have any way to track how many packs you opened nothing will come from it. Probably will just fix it and not say anything.

https://youtu.be/ETBEtL46GiI?si=gPTaZKdinekon8pK Can you explain why he didn’t get one at 750 Packs opened.

Its came to my attention that after opening 500 apex packs your guaranteed heirloom shards. i recently got birthday money and have been opening packs and haven't got an heirloom. It was supposed to be my birthday gift and i feel like i got scammed, please help resolve this issue as this is unacceptable. There have been others with video evidence that this has happened to as well so i know its not my account. And for a "guaranteed heirloom" its 500 usd, and it CLEARLY STATES in fine print in the game that after 500 packs you are GUARANTEED 150 heirloom shards. This is a scam please compensate those who have spent their money for an item with a .001% chance to drop.