False ban and RP loss due to server disconnect

Hello again,

I am writing to update my previous request, as the same problem has occurred again.

For the second time, I was disconnected from a ranked match in Apex Legends due to a server-side connection error (I did not leave voluntarily). My teammates continued playing, but I was kicked to the lobby and automatically penalized.

What has changed since my first report:

I received another false ban (again for leaving the match, which I did not do)

More Ranked Points (RP) were deducted from my account

My demotion protection has been consumed (1 out of 3 uses lost) due to your server error, not because of any action on my part

This is now a serious issue. Because of repeated server-side disconnects, I am losing RP and wasting my limited demotion protection charges for matches I never intentionally left.

My request:

Remove both false bans from my account (even if the timeout has passed, my penalty history should be cleared)
Restore all RP lost from both incidents
Restore my demotion protection (1 out of 3) that was incorrectly consumed

To prevent this from happening again while the issue is unresolved, I will temporarily stop playing Apex Legends. I kindly ask you to investigate the problem and provide me with further instructions on what to do next. I will wait for your response before playing ranked again.

Thank you for your understanding and help.