Business scam?

I am a casual pro gamer for BF6 who relies on this game as a stress-free escape from my demanding work-from-home job every weekday, yet instead of finding relaxation I have experienced first-hand the deep disappointment of wasting part of my hard-earned salary when I purchased a Battle Pass Pro in Steam, which I have experienced as a scam since I didn’t receive the items in the Battle Pass Pro, and I therefore demand that this be fixed immediately or I will consider filing a lawsuit since this problem affects not only me but also many other players who purchased the same Battle Pass Pro,

PS: let’s not fool each other here because we are all adults and the developers know this, before you launch you literally test the product and you already know it is not working in the first place in regards to the battlepass section, because if it is working many people would not be raising this concern, and what you are doing is a dual-blade marketing strategy; is this really how the world works, with greed and corruption even in this company?