Day 1 outage compensations not yet received

As per title, i still have yeto to receive the advertised compensation for the EA App outage affecting users who pre-ordered the game (i pre-purchased the Phantom Edition). As many, as i see in this forum, i was supposed to receive the xp boosts, plus the season 2 pass for free. That was supposed to be the first weekend after day 1. It's now day 21, and still no compensation. I contacted support and they told me to report it here.