EA, please don’t ignore us. 🔧 Ongoing DirectX crashes, BSODs, PC restarts

Hi EA team,
I’m writing here after trying way to reach the developers through the Steam discussions. I’m hoping this post will finally get some attention here on EA Answers HQ.

⚠️ The Issue

Since release, many PC players (myself included) have been dealing with constant DirectX crashes, BSODs, and full PC restarts — typically within 20 minutes to 2 hours of gameplay.
This has made Battlefield 6 practically unplayable for a significant portion of the community.

Meanwhile, smaller issues (like the campaign access bug or Battlefield Coins not being delivered) have been fixed and officially acknowledged within just a few days.
That’s great — but it’s hard not to notice the difference in priorities when a game-breaking issue has been left unresolved for over three weeks.

🧠 Community Findings

After extensive testing and sharing information across multiple discussions, the community has identified the issue appears to be related to the new anti-cheat system.

Running a Steam file integrity check after a crash usually finds and redownloads 2–3 files, after which the game may run slightly longer — sometimes up to two hours — before crashing again.

This workaround is inconsistent and does not permanently resolve the problem.

Players have gone to great lengths — clean Windows installs, BIOS updates, GPU driver rollbacks, memory checks, and even fresh game reinstalls.
None of these have worked for the majority.

🧩 Community Contribution

Players have been actively collecting crash logs, comparing system specs, and testing potential fixes for weeks.
We’ve done everything we can from our side — sharing data, reproducing crashes, and trying to isolate the cause.
Still, despite all this collaborative effort, the core issue remains, and there’s been no meaningful communication or update from the team.

💬 About Communication

We appreciate the community management presence here, especially from EA_Shepard​, but the repeated “team is aware” messages without any follow-up have left many players feeling ignored and frustrated.

We’re not looking for copy-pasted replies — we’re looking for transparency, updates, and acknowledgement of the scope of the problem.

If this issue is being worked on, please confirm it officially.
If the team needs more specific data from players, please let us know what exactly is needed — many of us are ready to help.

❓Questions for the Dev Team

Is the anti-cheat currently being investigated as a potential cause of instability?

Will there be any form of compensation for lost XP, progress, or time due to these crashes?

Can we expect any official statement confirming that the problem is being actively worked on?

💬 Final Thoughts

Vince Zampella once called the “purchase-to-play” issue “frankly shameful.”
Right now, thousands of players are unable to play the game they’ve paid for due to repeated crashes and reboots — and the silence surrounding it feels just as frustrating.

We’re asking for one simple thing:
clear communication and a concrete update on the status of the investigation.

Thank you in advance for your time and attention — we just want to be able to play the game we love.

UPD:

I’ve just been banned from the Steam discussions for Battlefield 6(📌🚨 STOP IGNORING US, EA (DIRECTX ERROR, RANDOM CRASH, PC REBOOT, BSOD) :: Battlefield™ 6)
Apparently, trying to reach the developers and help other players is now considered a violation.

It’s honestly beyond frustrating — instead of addressing the real issue, moderation seems more focused on silencing those who talk about it.

But you know what this means?
They’re definitely reading everything.
They see the complaints, they know what’s going on — and they’re choosing to ignore it.

If you’re reading this, please help spread the word on the Steam forums or anywhere you can.
Let’s make sure they can’t just sweep this under the rug.

Thank you again to everyone supporting this thread. Stay strong💪

UPD2:

I just found out why I was banned from the Battlefield 6 Steam discussions — and the reason field is completely blank.
No explanation. No warning. Just a permanent ban for trying to raise awareness about a critical issue affecting thousands of players.

This is beyond disappointing.
It’s one thing to ignore the problem — it’s another to silence players who are simply asking for answers.

UPD3:

I just got a response from Steam Support.

The ban wasn’t from Steam — it was issued directly by the Battlefield developer moderation team.

You promised that this time things would be different.
You said you’d listen to the community, fix your mistakes, and rebuild trust.

I believed you when Battlefield 2042 launched — and I was disappointed.
I believed you again now… and once more, you’ve proven us wrong.

Silencing players who are simply trying to help the community and reach the developers is beyond unprofessional — it’s shameful.
This is not how you treat the people who still care about your game.

Honestly, EA  — this is very disappointing. 

You should be ashamed.