Ideas

ARCFerGas's avatar
ARCFerGas
New Spectator
2 months ago
Status:
New

EA App not recognizing F1 25 Steam license

I bought this game June 26, with high hopes of playing in preparation for the now released F1 movie

Unfortunately, I kept running into this issue where the game doesn't recognizes my EA Account, and the EA App refuses to acknowledge my Steam license, despite the game being bought and installed legitimately through Steam. It keeps refusing access to online features, claiming it cannot connect to the EA Online servers.

I have already done every step possible to troubleshoot, from re linking my EA and Steam account, reinstalling the EA App, verifying the Steam game files, running both apps as administrator, etcetera.

It is also worth noticing I have contacted EA Support multiple times, and told this is a widespread issue affecting multiple F! 25 Steam players, not just me. Regardless, I was offered no fix, besides refunding the game and re-buying it via the EA App, which I think is an unacceptable solution because then why even bother offering EA games on Steam.

Not wishing to be a nuisance, but I paid 74 USD for this game and DLC, and I can't access basic online features. IS there a way to re-sync the licenses manually? Or if there is an estimated time for a fix.

Thanks in advance

 

1 Comment

  • yeahmk's avatar
    yeahmk
    Seasoned Adventurer
    2 months ago

     

    Hi, 

     

    had the same issue some days prior.

     

    Make sure all your USB Sticks or USB Storage devices are disconnected and then start the game. If i plugin an USB Stick an start the game i get the same message as you. Maybe this can help you. 

    I also have connected EA Support. Nobody could help me, till i randomly disconnected my USB Stick and it worked.

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