Hello EA Support,
I am experiencing a serious issue with F1 26 on PlayStation 5.
When I launched the game, it started as if I was playing for the first time. Since then, I have lost all of my game data, including:
All custom car setups for every track.
All customized items I purchased or unlocked.
Cars, suits, helmets, gloves, and other customization items.
Game progress and personal settings.
My PlayStation Network account and EA account are the same accounts I have always used. I have not changed accounts, and my save data appears to have been overwritten after the game reset.
I have already checked my PS5 console storage and cloud saves, but I cannot recover my previous data.
Could you please investigate whether my EA profile or cloud data can be restored? If this is a known issue, I would appreciate any assistance in recovering my progress and purchased content.
Thank you for your time. I look forward to your reply.
Kind regards,
Emerson
