93+ Encore Icon Player Pick Error

A lot posted yesterday about an error on that sbc where a lot have done it including my self and instead of getting the player pick it gave us an evo which doesn’t even appear on the evo lists. And till now we didn’t get a reply from EA about this issue and still didn’t get the player pick in game! We used a lot of fodders in this sbc and some were bought from packs with real money, so who will compensate us and do we get a refund ?