Ideas

eyalbarashi26's avatar
eyalbarashi26
Rising Rookie
5 months ago
Status:
Duplicate

Can't redeem gold pack HELP

I have pack name 'card.desc.FreeGoldPack' that I can't redeem.

I have few more packs and now the Rivals prizes that I cant get!!!On PC and Mobile APP when i click 'Ok' on error prompt I get automatically logged out. 
This error appears on PC WEB companion APP, Mobile FC25 companion APP and in-game on Playstation 5.

Platform: Playsation 5  & app
PSN/Xbox Gamertag: e-barashi
Pack Opened: Gold Pack
Pack Stuck On: Gold Pack - *card.desc.FreeGoldPack*
Did you buy the pack on the console or web app ? Web from UCL Marquee Matchup
Approximate timestamp: 05/03/2025 Noon time

playstation
progress issue

3 Comments

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  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hi there! We’re on it and appreciate your report. Please join our main thread and share any details you can to help the investigation. We'll also share any available updates in the main thread. I’ll lock this one in the meantime to avoid duplicates.

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