Formal Refund Request EA Play Subscription | Unresolved Issue Since 2022

Dear EA Support,

I am writing to formally demand a full refund of my EA Play subscription due to a longstanding issue that I have already reported and that EA has consistently failed to resolve.

Since at least 2022, EA Sports FC players have experienced the same unacceptable problem in Online Seasons: opponents disconnect while losing, and the winning player is not awarded the victory.

I have personally experienced and reported this issue before. Years later, it is still happening

I continued paying for EA Play because I trusted that, after so many years and repeated complaints, EA would eventually fix such a fundamental problem.

Instead, I am still wasting my time playing competitive matches, winning them, and receiving absolutely nothing because an opponent decides to disconnect.

This is unacceptable, disrespectful to your customers, and frankly feels like a scam.

EA continues collecting subscription payments while failing to address problems that have been reported for years. It gives the impression that EA simply does not care about its customers once it has received their money.

 have already reported the technical issue. I am not contacting you to report it again or receive generic troubleshooting instructions.

I am contacting you to demand:

A full refund of my EA Play subscription payments.

An explanation of why this issue remains unresolved after so many years.

A substantive response from EA rather than an automated reply.

I trusted EA to provide a functional and fair competitive gaming experience. That trust has been broken.

I have paid for a service that has repeatedly failed to deliver the experience I reasonably expected, despite EA having years to address the problem.

I expect EA to take responsibility and process my refund.

Sincerely,

A deeply disappointed EA Play subscriber