EA Help refuses refund for broken 90k LED shoes. Case 246402540

SCAMMED: Spent 90k Club Coins on broken LED shoes, EA Help confirmed system error (Case 246402540) but refused refund!

I am posting this publicly because EA Support is completely ripping off players who grind for hours. I spent 90k Club Coins on the Clubs LED light-up shoes after grinding for more than 20 hours.

The item is completely broken server-side; the shoes are just pitch black during online matches and do not show any lights at all.I spent over an hour in EA Help Live Chat today. The advisor checked my account ledger and explicitly confirmed to me that there is an official SYSTEM ERROR on this purchase transaction.

Despite admitting that the transaction failed and the product is defective, the chat support flat out refused to grant a manual Coin Rollback and refused to transfer me to a supervisor.My official case number is 246402540. Since the chat support is completely useless and hiding behind copy-paste scripts, I need an EA Community Manager on this forum to open this case, review the system error, and restore my hard-earned 90k Club Coins immediately. This is unacceptable customer service.