I cant play ultimate team!!!

I've been getting the error I've attached in the image when trying to log in to Ultimate Team since yesterday.
My account hasn't been banned or penalized. There's no explanation... nor is there any information on how to fix this issue. We're just waiting.

The weird part is, when I try to log in, the mobile app won't work. It says "The game is open on the console."

the console is ps5*