Good evening,
I would like to report a specific issue related to the use of the FC26 Companion App / Web App for users who play exclusively via Amazon Luna.
In my case:
- FC26 has been purchased and is used only on Amazon Luna.
- The EA account is correctly linked to the Amazon/Luna account and the game works regularly in the cloud.
- All requirements for accessing the Companion/Web App are met: sufficient playtime on Ultimate Team, transfer market unlocked, regular in-game activity, and no known violations or account restrictions.
Despite this, the Companion App does not recognize the account as eligible and returns an “access not available” message or states that it is not possible to log in, asking to log in from a console/PC. This is not applicable in the Amazon Luna context, since the game is only run in the cloud.
From what emerges in other reports on EA forums and online communities, the issue appears to systematically affect FC26 users on Amazon Luna, while the same accounts, if associated with console or local PC versions, are able to use the Companion/Web App without problems. This suggests:
- a missing or incomplete integration between the Amazon Luna environment and the backend services that manage eligibility for the Companion/Web App, or
- an eligibility condition that is not correctly recognized for profiles that have FC26 only on Luna (and not on traditional platforms).
To help with the analysis, here is some useful technical information:
- Game platform: Amazon Luna (cloud, no local installation).
- EA account linked to Amazon Luna through the standard linking procedure suggested in the official support pages.
- Game region: Italy (EU servers).
- Companion access tested both from smartphone (Android/iOS) and from the Web App in a browser, with the same negative result.
- No connection issues; other EA services on the account work normally.
I kindly ask whether the team can:
1) Confirm if the use of the Companion/Web App is officially supported for accounts that own FC26 only on Amazon Luna.
2) Verify if there is a known bug related to synchronization between progress on Luna and eligibility requirements for the Companion/Web App.
3) Provide a timeframe or a temporary workaround for users currently experiencing this situation.
Thank you for your attention. I remain available to provide any further technical details or logs needed for the analysis.
Fonti
Hello
i’m playing fc26 on amazon luna since one month.
everything works great and it’s a pleasure to play on the cloud.
my only problem is that i cannot access the companion app. I always have a message that tell me that there is an issue.
can anyone tell me what to do ?
many thanks
It has been weeks now, as far as I'm aware all Amazon Luna users are unable to login to the companion app which is very very frustrating! Other platforms can access it, is it because Amazon Luna doesn't have as many users as the other platforms so it's not getting any attention to the issue? Even an update to say where you're up to with fixing it would alleviate some annoyance.
Hello, I cannot connect either via Ultimate team web app or Mobile Companion on IOS21.
I received correctly the code on my iPhone after login, and then I receive the error Login Unavailable (see enclosed printscreens).
Same error on my iPhone or on my PC.
This year I bought FC26 via Luna platform (2 days ago).
Thanks in advance for your help.
BR
Hi
I pre-ordered the game specifically to get early access, and I'm playing through Amazon Luna. However, I'm unable to log into the EA Web App it either doesn't recognise my account or gives me an error.
I’ve double-checked that my EA account is linked to Luna, and I’ve restarted everything, but no luck. Is there a known issue with Luna users accessing the Web App? Or is there something I need to do to activate early access properly?
Any help or guidance would be appreciated—thanks in advance!
Fix 1: The "Force Sync" Method (Try this first) This is a community workaround that often clears the "Login Unavailable" error by forcing the server to update your status.
* Launch FC 26 on Amazon Luna and enter Ultimate Team.
* Stay logged in on Luna. Do not log out.
* Open the Web App (or Companion App) on your phone/PC while the game is running.
* Try to log in. You should now get a different error message saying specifically: "You are currently logged into the Console/PC version of the game."
* Now, on Luna, back out of Ultimate Team to the Main Menu and close the Luna session.
* Wait about 30–60 seconds. Refresh/Relaunch the Web App and try to log in again. This often "unsticks" the session
Fix 2: The "Nuclear" Option (Force Logout via Password) If the above doesn't work, your account session might be permanently "zombie" stuck on the server. You can force a token reset for all devices.
* Go to the EA Account Security Page on a browser.
* Change your EA Account Password.
* This action invalidates all active login tokens on all devices (Console, PC, Luna, App).
* Wait 5–10 minutes.
* Open the Web App and log in with the new password.
* Crucial: Watch the screen carefully as you log in. If it works, you might see a "Persona Selector" pop up immediately if you have multiple accounts. Select the "PC" persona (Luna is treated as PC).
Fix 3: Verify the "PC" Persona Exists. Since Luna acts as the PC version, the Web App must be looking for a PC Persona.
* Go to the EA Customer Portal.
* Under "Connections," you've already confirmed Amazon is linked.
* Check if you can see your FC ID or game identities here.
* Note: If you played FIFA on Console in previous years using this same email, the Web App defaults to that Console Persona. Until you can log in, you can't switch it.
* If you have absolutely no luck with the methods above, try creating a new browser profile (incognito mode) on a PC to access the Web App. This ensures no old cache is trying to auto-load an old persona.
i have tried all these methods and still not working
