Rush black screen bug, four incidents in 7 days
Hello EA Support,
I am submitting a formal complaint regarding a recurring technical failure in EA Sports FC 27 Ultimate Team Rush on PlayStation 5.
This issue has now occurred four times within the past seven days.
During Rush matches, the pitch and players disappear, leaving a black screen while the match continues running. This makes normal gameplay impossible.
The game subsequently registers inactivity, forfeits the match and displays a disconnection warning.
The warning specifically states that repeated disconnects may result in increased matchmaking cooldowns and reduced coin earnings.
I am concerned that repeated technical failures outside my control are being treated as player misconduct.
I have attached screenshots documenting the black screen, the resulting inactivity forfeit and the subsequent penalty warning.
I request that EA:
- Investigate this recurring Rush rendering failure.
- Confirm whether any matchmaking restrictions or coin earning penalties have been applied to my account.
- Remove any penalties resulting from these technical failures.
- Review whether affected players can receive appropriate compensation for lost rewards.
- Confirm whether this issue is known and whether a fix is planned.
Four occurrences in one week are unacceptable for a game mode that requires active participation and penalises players for inactivity.
I would appreciate a substantive response addressing both the technical fault and its consequences for my account.
Kind regards
Jon (Jonny_Raumdeuter - (PS5)
