Cannot see in conversation a question and the answers and cannot do nothing

I Want to start a game but I have one conversation with manager and at the moment when intro is finishing I don't see a question and the answers I can press any buttons and it's not making anything  only when with joystick I moving it's there is a sound that I'm changing something! And I tried restart the game restart the ps5 and even I deleted the game and installed from new and it's the same problem!