Xbox X-game loads up, I can access menus, but then when I start a game or practice the game will freeze up?? Tried rebooting, powering down, uninstalling, not sure what to do next? Help
Ideas
EA_Aljo
Community Manager
Community ManagerIs your console in a well ventilated location with the vents free of any dirt and debris? This is sounding more like a hardware issue.
Can you explain “a hardware issue”?? Every other game works(including NHL 24). The Xbox is updated also.
- EA_Aljo
The reason I say that is because this is happening to a very small part of the community. So far, we haven't been able to reproduce it. I'm not going to guarantee that it's not the game. Obviously, when it doesn't happen with any others, that seems to be the case. Hopefully, we'll be able to reproduce it and get a fix out.
Stop by my place, I’ll pay for the pizza(Red Tomato Pie, such good pizza !) you bring the drinks and we can watch it freeze up, then play ‘24 instead.😄
- EA_Aljo
If you were in Texas, I might take you up on that ;)
Can you confirm your console is free of debris and in a well ventilated space?