Ideas

George62000's avatar
George62000
Seasoned Newcomer
1 month ago
Status:
Under Investigation

Watching an ad for the 4th pot steals all my current lives

Hi, there's this annoying bug that I came by. 

Let's say I have 4 lives and you try watching an ad for the 4th pot, then after you finish watching, you close the ad, the pot unlocks, but then I look at my lives and there's 0 of them all of the sudden. So trying to unlock the 4th pot pretty much punished me and stole all 4 of my lives. It's all because I watched the 4th pot ad, it doesn't happen with other ads.

This bug doesn't happen everytime I watch the 4th pot ad, but if it happens, I feel bummed. I play this game for a week and this is the first time it happened for me (it happens for other players too).

I want you to patch this annoying bug so it doesn't happen again.

android

3 Comments

  • EA_Wren's avatar
    EA_Wren
    Icon for EA QV Team rankEA QV Team
    1 month ago
    Status changed:
    New
    to
    Under Investigation

    Hey thank you for the report!

    Coudl you provide some more details for our investigation?

    • What device are you playing on?
    • Are you connected to data or wifi?
    • When did you first notice this issue happening?
    • You mentioned it doesn't happen every time, is there anything extra you can add to help us reproduce this?
  • George62000's avatar
    George62000
    Seasoned Newcomer
    23 days ago

    Playing on tablet.
    Wifi.
    Since the beginning of the soft launch. Like the second day it happened.
    I don't have anything, just have more than 0 lives and try the 4th pot ad and see if stole the lives afterwards, if not, repeat the next day.
    That is considering you don't have dev view, otherwise it's pretty straght-forward, let the 4th pot ads be like appear like every minute or so and try over and over until it steals your lives (more than 0).

  • EvernoteD's avatar
    EvernoteD
    New Spectator
    23 hours ago
    • What device are you playing on?
    • Alldocube iPlay 50 Mini 
    • Are you connected to data or wifi?
    • WiFi 
    • When did you first notice this issue happening?
    • 4 days ago, it has now happened a second time. 
    • You mentioned it doesn't happen every time, is there anything extra you can add to help us reproduce this?
    • If the app isn’t closed in the background and you attempt to unlock the 4th pot without doing anything else first this seems to cause the loss of all hearts.

     

    Question for you: Can you reinstate the lost hearts?