Ideas

TugboatTucker's avatar
TugboatTucker
Seasoned Rookie
7 months ago
Status:
Resolved

[MEGATHREAD] Failed to Connect Error 852146987

Haven’t been able to load up my game all day and I can play other games no internet connection issue    [Thread title changed for clarity and tracking purposes. EA_Claus]
accessibility
crashing
graphics
ios
technical issues
xbox
EA_Hux's avatar
EA_Hux
Icon for Community Manager rankCommunity Manager
6 months ago

Hello everyone,

Thank you for bringing this issue to our attention.

In order to help our teams investigate, could you please give us some more info:

  • Platform
  • Username you're playing with (Gamertag, PSN ID, or EA ID)
  • Is Crossplay enabled or disabled? Does changing it help?
  • Screenshot of the error

In the meantime, you can follow those few steps: 

  1. Disable VPN if you use one
  2. Check that the EA App is not in offline mode if on PC
  3. Check this Connectivity FAQ.
  4. Try to restart or even re-install the game

Let us know if you see any improvements.

Cyber_BL0X's avatar
Cyber_BL0X
New Spectator
28 days ago
  • Platform: PC, Steam
  • Username you're playing with (Gamertag, PSN ID, or EA ID) Cyber_BL0X (Gamertag)
  • Is Crossplay enabled or disabled? Yes
    Does changing it help? No
  • Error Code: 852146987