My game is not working at all.

So my game is complete bugged out and I do not know what to do about it at all. I am worried because I have been unable to play for as out a week and some change now.

The game will start as normal but when it comes to loading in, it takes FOREVER( like 10 to 15 mins which has never happened before). Then, the game becomes unplayable completely. I’ll be greeted with a grey screen and just the slam counter going over and over again. I tried to teleport to a different player and it just wouldn’t do anything. So I’m lost. I love the game and love playing it. I was part of the pre alpha testing and haven’t put the game down since. Hope I can get some help with this. 🙏🏾 

side note: for some reason I’m unable to attach videos to my report. I can send it separately!