No rewards / soft locked

Since sep 16 i been playing every day no matter if i can't do missing or Get stuff i play on 

Platform: Steam
Mission: Full pull tour  Spots and how to own them 
Everything else, even the new Halloween event, won't work 
Tix missions don't work 
Username: Zewohope
EA ID: ZewoHope

Not only haven't i got any of the free things we got but i'm missing 
- Lightrunner set that includes the white long-sleeved Haru shirt, the striped baseball cap, and the white high-top shoes.

Black Dress for the Halloween event 

2000 Tix
500 SVB

i'm missing out on alot of things, i'm guessing since I'm soft locked i can't get anything that is free, cause i get no pop-ups on my screen ... so plz help me fix this